University of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.
Posting Details Posting Details
Job TitlePatient Access Services Rep/UKHCRequisition NumberRE53091Working TitlePatient Access Services RepresentativeDepartment NameH6555:AdmittingWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education
AA
Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience
1 yr
Required License/Registration/CertificationNonePhysical RequirementsThis position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.ShiftMonday, Tuesday, Wednesday 6:45am – 7:15pm.Job SummaryThe Patient Access Services Representative supports the Obstetrics (OB) Emergency Unit, a 24/7 unit on the third floor of Pavilion H that provides immediate care for pregnant and postpartum patients with urgent needs. This position facilitates efficient patient arrival and registration by verifying demographics and insurance, correcting registration errors, collecting patientresponsibility payments, and ensuring full compliance with HIPAA and UK HealthCare privacy policies.
As a key member of the OBED team, the representative assists patients during highstress situations, helps resolve concerns, and supports smooth transitions of care. The role also participates in unit and enterprise efforts to improve quality, efficiency, safety, and patient experience.Skills / Knowledge / AbilitiesThe ideal candidate will be customer service oriented; possess patient registration and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAssociate degree and at least four years of customer service experience preferred; previous experience working with patient registration highly preferred.Deadline to Apply02/09/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
* Please indicate the number of years of paid work experience you have in a position in which you were directly responsible for patient registration.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
* Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
- None
- More than 0, up through 20
- More than 21, up through 40
- More than 41, up through 60
- More than 61, up through 80
- More than 81
Applicant DocumentsRequired Documents Optional Documents ResumeCover Letter
Equal employment opportunity, including veterans and individuals with disabilities.
PI282003192
