The Global Pre-Sales Engineering & Estimation Operations Manager is responsible for leading and optimizing the pre-sales engineering and estimation processes to ensure operational excellence, accuracy, and efficiency. This role will drive continuous improvement through Lean Business Systems, implement robust Key Performance Indicators (KPIs), and establish structured countermeasures to address performance gaps. The manager will ensure insights and processes are in place through daily management monitoring, monthly operational reviews, and foster a culture of accountability and data-driven decision-making.Key ResponsibilitiesOperational Leadership & Strategy· Develop and execute strategies for pre-sales engineering and estimation operations aligned with Johnson Controls’ business objectives.· Implement Lean Business Systems principles to streamline workflows, eliminate waste, and enhance value delivery.· Drive standardization of processes across regions to ensure consistency and scalability.Performance Management· Consolidate, monitor, and report on KPIs for the pre-sales organization as defined and driven by enterprise KPIs including quality, on time delivery, & productivity. · Conduct daily management monitoring to track operational health and proactively address deviations. · Develop collateral and insights for monthly operational reviews with cross-functional teams to assess performance, identify trends, and implement corrective actions.Continuous Improvement· Establish a structured countermeasure process for underperforming metrics, ensuring timely resolution and sustainable improvements.· Champion a culture of continuous improvement through training, coaching, and engagement in Lean methodologies.· Utilize data analytics to identify bottlenecks and optimize resource allocation.Team Leadership· Guide lean business systems and applications for a high-performing team of pre-sales engineers and estimators.· Foster collaboration between sales, in region pre-sales teams, global pre-sales teams, and operations to ensure seamless project handoffs.Governance & Compliance· Ensure adherence to Johnson Controls’ operational standards, compliance requirements, and quality assurance protocols.· Maintain accurate documentation and reporting for audits and internal reviews.Qualifications· Bachelor’s degree in Engineering, Business, or related field; MBA or Lean Six Sigma certification preferred.· 8+ years of experience in pre-sales engineering, estimation, or operations management within a technical or industrial environment.· Proven experience in Lean Business Systems, KPI development, and operational performance management.· Strong analytical skills with proficiency in data-driven decision-making.· Excellent leadership, communication, and stakeholder management abilities.· English Proficiency – C1 or NativeKey Competencies· Proactivity: Ideate, propose, gather consensus for improvements, changes, insights without direct guidance.· Lean Thinking: Ability to apply Lean principles to drive efficiency and eliminate waste.· Data-Driven Leadership: Skilled in interpreting KPIs and implementing countermeasures.· Operational Discipline: Strong focus on daily management and structured reviews.· Collaboration: Ability to work cross-functionally and influence without authority.· Continuous Improvement Mindset: Passion for driving change and fostering innovation.
