Position:Customer Service Representative
Job Description:All tasks to be carried out in a quality manner, consistent with the Company vision and values.
- Act as communication coordinator from the Service Centre towards assigned customers.
- Manage both EDI and manual customer order entry.
- Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
- Communicate with Demand vs. Supply Analysts and with the customers on a daily basis regarding the supply situation.
- Manage compliance with export rules for controlled products, including preparation of export licences.
- Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
- Communicate with the customers regarding order confirmation, shipping and tracking information.
- Create and send out defined reports to the customers on a regular basis.
- Occasionally participate to meetings with customers as required.
- Receive and process customer forecast into ERP system, managing related communication both internally and externally.
- Analyse, escalate and take appropriate action on forecast quality, demand and changes.
- Create new customer price agreements.
Location:MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
Time Type:Full time
Job Category:Business Support
