Don't skip a beat, apply to JAM Industries powered by Nexora!JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
Job Title: Körber Business Analyst (WMS)
Division: Information Technology (IT)
Employer of Record: JAM
Location: Multiple locations available -Philadelphia, PA, Baie-D'Urfé, QC (Hybrid/Remote considered)
Schedule: Monday to Friday | 8:30 a.m. - 5:30 p.m.
About JAM
JAM has been making the world sound better since 1972. As a leading distributor of consumer electronics, pro-audio equipment, and musical instruments, this role supports two Nexora businesses-
JAM and Almo-through shared technology, systems, and supply chain operations. Our teams are focused on delivering operational excellence and outstanding customer experiences across North America.
Why this role
Join a team that's transforming the future of our supply chain. As a
Körber Business Analyst, you will play a key role in supporting and evolving a shared Warehouse Management System (WMS) environment that services both
JAM and Almo. This is a high-impact role requiring strong technical expertise, business process insight, and the ability to lead through complexity.
What you will do
The Körber Business Analyst partners with warehouse operations, IT, and cross-functional stakeholders to translate business needs into scalable WMS solutions. You will support implementations, enhancements, and ongoing optimization of the Körber platform while ensuring alignment across multiple business units. Experience with JDE is a strong asset.
Key responsibilities
- Contribute to all phases of Körber WMS initiatives, from discovery through go-live and post-implementation support
- Support a shared WMS environment serving both JAM and Almo, ensuring business processes are well understood, documented, and aligned
- Troubleshoot operational and system issues across the Körber ecosystem, including integrations, reporting, and third-party applications
- Partner with warehouse leaders, IT teams, project managers, developers, and implementation partners to resolve system challenges
- Document business requirements, workflows, and functional specifications
- Perform fit/gap analysis and develop practical recommendations and implementation plans
- Create cross-functional process maps for current-state ("as-is") and future-state ("to-be") operations
- Quantify issues, document findings, and provide supporting data for escalation and decision-making
- Prepare and deliver end-user training; support the development of WMS Super Users and trainers
- Respond to helpdesk tickets and support requests within established service levels
- Ensure WMS solutions meet operational needs and support continuous improvement
- Continuously build technical, functional, and operational knowledge through collaboration and self-learning
What we're looking for
- Bachelor's degree in a relevant field or equivalent experience
- 5+ years of experience as a Business Analyst working with Körber WMS
- Proven experience with system implementation, integration, and solution delivery
- Strong skills in requirements gathering, documentation, and fit/gap analysis
- Ability to translate complex operational needs into practical system solutions
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Collaborative, proactive, and customer-service oriented
- Ability to work independently and prioritize effectively in a fast-paced environment
- Experience with business analysis tools (e.g., Visio, Miro) is an asset
- Experience preparing and delivering training is an asset
- Bilingual in French and English required (English required due to business operations across Canada and the U.S.)
Why you'll love being part of JAM
- Comprehensive group insurance benefits (Health & Dental, Vision, Life, Disability)
- Wellness Incentive Program and Employee Assistance Program (EAP)
- Retirement savings program with employer matching
- Strong focus on work-life balance, including flexible scheduling, summer hours, vacation, and personal time off
- A paid day off dedicated to Diversity & Inclusion
- Casual, collaborative work environment with an active social calendar
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- Opportunity to work with a highly skilled, collaborative, and engaged team
Ready to join our team? Here is why we are one big, happy JAMily...
- Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
- Wellness Incentive Program and an Employee Assistance Program.
- RRSP matching program.
- Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
- We value work life balance and offer a casual and fun environment.
- Lively social calendar...there's always something for everyone!
- Generous employee discount on all our cool gear.
- On-going learning opportunities.
- Not to mention the opportunity to work in a highly talented, winning team!
Safety Statement:We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.
Diversity Statement:
We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of DCC Technology and drive forward initiatives that make a real difference.
Come JAM with us... we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings!
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While we appreciate your interest, please note that only qualified candidates will be contacted.
