Empire Management Group is a trusted marketing firm that has made Verizon the gold standard for home internet in Philadelphia. Our Junior Customer Support Representative serves as the friendly, knowledgeable entry point for residents ready to leave buffering behind.The Junior Customer Support Representative walks them through what to expect, from technician arrival to the first speed test, with patience and precision.
As a Junior Customer Support Representative, your training will be your toolkit for making someone’s day better! You’ll learn to be the helpful, upbeat guide for Philadelphia residents exploring Verizon, turning complex info into friendly conversations. We’ll show the Junior Customer Support Representative how to provide support that’s both expert and warm, fostering the positive relationships that make our community stronger.
Core Functions of the
Junior Customer Support Representative
Set up new customer profiles accurately, confirming address eligibility, service availability, and installation readiness through Verizon’s enrollment tools.
Explain the advantages of symmetrical speeds, showing how strong upload performance improves streaming, collaboration, and smart‑home use.
Provide subscription clarity by reviewing plan details, prepaid billing, and available incentives so customers feel confident in their service.
Document customer insights in data systems, capturing preferences and feedback that support Verizon’s Philadelphia‑area strategy.
Partner with Junior Customer Support Representatives and leadership to align installation timelines, equipment needs, and service expectations for a smooth start.
