Call Center Representative - Pre-Qualifying Screener
CoverageX is a growing leader in the Vehicle Service Contracts industry. We help drivers protect themselves from unexpected vehicle repair costs with reliable coverage and a strong focus on customer satisfaction.
Headquartered in Clearwater, Florida, we serve drivers and homeowners nationwide through a 550-person team spanning policy sales, customer service, and claims. Our plans include 24/7 roadside assistance, rental car benefits, and flexible protection tiers tailored to real-world needs.
We’re not an insurance company, and we don’t act like one. We’re building a modern alternative: more transparent, more responsive, and more aligned with the people we serve.
Backed by a commitment to quality and innovation, CoverageX is raising the bar for service contract providers across both auto and home.
Our mission is simple: provide real protection, clear terms, and support you can count on.
We’re looking for motivated, goal-driven individuals to join our dynamic call center team. With an uncapped commission structure, top performers in this role have the ability to earn between $40,000 - $70,000 per year, depending on individual performance.
Responsibilities:
• Reach out to prospective customers who have inquired about extended vehicle or home service contracts
• Qualify customer interest and connect them with our sales representatives
• Answer inbound calls generated from TV commercials, radio ads, and social media channels
• Work in a fast-paced, professional, supportive, and fun call center environment
• Maintain accurate records of all interactions in the CRM system
• Meet daily, weekly, and monthly call and sales activity targets
• Handle objections professionally and work to convert leads into opportunities
• Provide excellent customer service while representing CoverageX in a professional and friendly manner
• Collaborate with team members in a fast-paced, supportive, and engaging call center environment
Qualifications:
• Prior experience in a call center or sales is a plus.
• Ability to commute or relocate to Clearwater, FL 33762 before starting work (required).
• High energy, enthusiasm, and a drive to succeed.
• Requires eligibility for a telemarketing license in the state of Florida
Compensation:
• Base Pay: $18.00 per hour + Commission
• Bonus Opportunities
• Expected Annual Pay: $40,000 - $70,000 per year
Hours:
• TEAM 1: Full-time, 9:00am - 6:00pm, (40 hours per week)
• TEAM 2: Full-time 9:45am - 6:15pm, (37-39 hours per week)
Benefits (After 90 Days):
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Federal Holidays
• Paid Training
• Life Insurance
