Location: Rapid City, SD 57701, USA
Job Category: Customer Support
Requisition Number: RESER002545
Schedule: Part-Time
Description: This Is How We Fly
At JSX, we're not just a lifestyle carrier-we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
Please note that this is a part-time opportunity. At this time, part-time Remote Reservations Crewmembers will work no more than 25 hours per week and will not be scheduled for overtime.
Additionally, this is a fully remote position, and is only available for candidates who live within 30 minutes of Rapid City, South Dakota.
About the Role
As a Reservations Representative at JSX, you'll play a vital role in delivering world-class service to our Customers. Whether you're assisting with flight reservations, responding to inquiries, or resolving concerns, your professionalism and product knowledge ensure every Customer feels supported and appreciated. In this role, you'll be empowered to create lasting impressions and provide first-contact resolutions that reinforce our brand's reputation for warmth, consistency, and care.
A Day in the Life
As a Reservations Representative, no two calls are the same-but every one is an opportunity to create a remarkable experience. In this role you'll:
Respond promptly to Customer questions via phone with accuracy and empathy.Handle service-related concerns with grace and professionalism, aiming for first-contact resolution.Guide Customers through the booking process, changes, and travel policies with clarity and confidence.Collaborate with internal teams when escalations or operational issues arise.Stay current on JSX products, promotions, and procedures to ensure consistent service delivery.Support a culture of hospitality, efficiency, and brand pride-one conversation at a time.
Why You'll Love this Role:
You're the First Impression: You'll be the friendly voice and calm expert that Customers rely on.Your Work Makes a Difference: Every interaction shapes the JSX journey.Fast-Paced, People-Focused: Keep things interesting while helping travelers get where they need to go.Build a Career in Travel: Strengthen your skills in Customer care, tech, and aviation.
What Makes a Successful Reservations Representative?
We're looking for someone who is:
Adaptable: You roll with change and think quickly on your feet.Collaborative: You work well across teams and value open communication.Accountable: You own you work and consistently deliver.Detail-Oriented: Accuracy matters-and you make sure every 'i' is dotted.Proactive: You spot problems before they arise and love solving them.Entrepreneurial: You bring energy, curiosity, and creativity to every interaction.
Requirements:
Associate degree or equivalent1+ year in a customer support or contact center environmentExperience with Microsoft Office SuiteStrong working knowledge of interest-based systems and software toolsProficient in keyboarding and multitasking in real timeFluent in English-spoken and writtenAbility to work a flexible schedule (including early mornings, nights, overnights, weekends, and holidays)
Pay and Perks
Compensation is $18.00/hour. This was established after performing market research and is aligned with our approach to compensation.
Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic & international airlines for you and your qualifying immediate family. 401(k) Match: 50% of your first 8%.Generous PTO: Take time to recharge with our flexible PTO plan.
Additional Information
Duties and responsibilities any change based on business needs, emergencies, or growth opportunities.
JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination process remain free of illegal discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Equal employment opportunity, including veterans and individuals with disabilities.
PI281628723
