Customer Service Representative (Remote) Location: Remote - Must reside within a 75-mile radius of Lowell, AR
Pay: $17.20 per hour
Health & Welfare Benefit: $4.93/hour in Health & Welfare benefits (up to 40 hours/week)
Join Our Mission-Driven Team!At
Central Research, Inc. (CRI), we're helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking
Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.
This is a
remote position, but to qualify, applicants must reside within
75 miles of Lowell, ARWhat You'll DoAssist student loan borrowers with account inquiries, repayment options, and application processesHandle inbound and outbound calls in a fast-paced, high-volume contact center environmentProvide accurate, professional, and empathetic customer supportEnsure compliance with federal regulations, company policies, and data security standardsMeet key performance indicators and quality assurance standards
How Do You QualifyU.S. CitizenshipHigh School diploma or GED6+ months of customer service in a business, non-retail environment or call center experience6+ months of computer experience in a business settingProficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)Must live within 75 miles of Lowell, ARAbility to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):
- Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions within the past 7 years
- Misdemeanor convictions within the past 7 years may impact eligibility
- No non-medical collections totaling $7,500 or more
Preferred Prior call center experienceAssociate or bachelor's degree
Technical & Availability RequirementsReliable high-speed internet connection (No WIFI, wired Ethernet required)Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employmentMust pass an online customer service assessmentMust have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hoursAvailable to work any assigned shift during Contact Center hours:
Mon: 7:00 AM - 10:00 PM CT
Tue-Fri: 7:00 AM - 7:00 PM CT
Sat: 9:00 AM - 1:00 PM CT
Classroom and Hands-On-Training: Up to 5-6 weeks, paid, Mon-Fri, 8:00 AM - 5:00 PM CT (remote)
Pay & BenefitsBase Pay: $17.20/hour
Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
Work-from-home flexibility with structured support and trainingOpportunities for growth within a mission-driven organizationAdditional InformationNote: CRI is partnering with Goldschmitt & Associates, ATL and CTA to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if CRI's vacancies have been filled. You may opt out of this consideration within your application.
Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Know Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
Equal employment opportunity, including veterans and individuals with disabilities.
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