Description:
Love Shoes? Love Fixing Things? Help Us Bring Footwear Back to Life!Vibram USA is looking for a
Shoe Repair Technician who's equal parts craftsperson, coordinator, and creative thinker. If you get excited about footwear construction, enjoy working with your hands and your head, and want to help grow a unique business segment, this might be your perfect fit. Reporting to the
USA Shoe Repair Manager, you'll play a key role in keeping our shoe repair business moving forward-literally and figuratively. Your work will help ensure customers get top-quality repairs while supporting the growth and profitability of the program.
You will:
- Be a core contributor to the Shoe Repair business segment
- Support day-to-day operations and help keep things running smoothly
- Assist with marketing initiatives, promotions, and merchandising
- Collaborate (occasionally) with OEM shoe brands and manufacturers
- Help improve service, distribution, and overall business performance
- Use your communication and digital skills to support brand and customer engagement
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties as required:
• Assist Shoe Repair Manager in all aspects of the Shoe Repair business segment.
• Manage and respond to all CS/Inquiry related emails.
• Ownership of Training Program (digital, outreach, customer service, etc.).
• Logistical and onsite lead of all Shoe Repair related activations and events i.e. (clinics, Open Houses, etc.).
• Assist Repair Team with projects, inventory management, ordering and project and customer tracking.
• Ability to learn and grasp aspects of footwear construction, manufacturing, and repair.
• Place sample orders on behalf of the Shoe Repair team and related projects or departments.
• Ability to navigate basic Excel and PowerPoint functions.
• Willingness to travel (up to 50%) across North America with some International travel required.
• Ability to drive and operate Mobile Innovation Labs (38' Recreational RV and 24' Box Truck
• Ability to lift ~50lbs.
To perform the job successfully, an individual should demonstrate the following competencies:• Excellent communication skills including written and verbal communication, listening, and a positive attitude.
• Accurately perceives information from others. Assures appropriate flow of information, and reports matters clearly, concisely, and accurately.
• Works diligently to improve overall skills through whatever means available.
• Maintains efficient and effective control of costs and utilization of resources.
• Develops good interdepartmental communication mechanisms for all departments.
• Demonstrate competent problem solving and negotiation.
• Displays creativity and imagination. Explores new avenues, ascertains the value, and coordinates the development of a new plan or idea.
• Meets deadlines and can handle multiple projects at a time.
EDUCATION/EXPERIENCE:• Bachelor's degree preferred.
• 3+ years of experience.
Sales experience (B2B and B2C).
• Must be a self-starter and able to work independently yet function as a key team member.
• Experience in retail, marketing, sales and/or consumer products, footwear and/or outdoor industry a plus.
• Knowledge and awareness of footwear and footwear construction/manufacturing.
Vibram is a growth company looking for team members to grow with it. Vibram offers a generous total rewards package, casual work environment and a collaborative atmosphere for professional development.
Vibram is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Equal employment opportunity, including veterans and individuals with disabilities.
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