Alliance Laundry System LLCCall Center Web SalesUS-CA-Downey
Job ID: 2026-11050
Type: Full-Time
# of Openings: 1
Category: Genuine Parts
Downey, CA
OverviewThe Call Center Web Sales Specialist is responsible for delivering high-quality customer support to Alliance Distribution customers by assisting with parts identification, order placement, and post-order inquiries. This role serves as a primary point of contact for web and phone-based sales support, ensuring accurate, timely, and professional service while contributing to a positive customer experience.
Responsibilities- Handle inbound customer interactions via phone, chat, and email related to parts sales, orders, and general inquiries
- Deliver a positive and professional customer experience while resolving inquiries efficiently
- Assist customers with parts identification, pricing, availability, and order status
- Process and support web and phone orders accurately within required service levels
- Provide basic troubleshooting and guidance related to parts compatibility and order flow
- Document all customer interactions accurately in the CRM or order management system
- Follow department standard operating procedures, policies, and quality guidelines
- Identify potential order issues and escalate appropriately when needed
- Maintain working knowledge of Alliance products, parts catalogs, and systems
- Support service call avoidance by providing accurate information and clear guidance
- Ensure order accuracy and compliance with pricing, warranty, and fulfillment guidelines
- Effectively multitask, manage multiple systems and priorities in a fast-paced support environment
- Remain flexible and responsive during high-volume periods to support SLA goals
QualificationsEducation and Experience:
- High school diploma or equivalent required
- At least 1 years of customer service experience
- Call center experience preferred
- Experience with eCommerce, order management, or parts identification is strongly preferred
Skills and Abilities:
- Strong written and verbal communication skills
- Customer-focused mindset with the ability to remain professional and empathetic
- Strong attention to detail and order accuracy
- Ability to troubleshoot issues and follow established processes
- Comfortable navigating multiple systems and screens simultaneously
- Systems proficiency preferred (CRM/ERP tools such as Genesys, Zendesk, SAP, Salesforce, X3, JIRA, Microsoft Windows, Google Docs/Sheets, etc.)
- Ability to manage multiple priorities in a fast-paced environment
Standard and Physical Requirements:
- Role involves extended computer use, sitting for long periods, verbal communication, minimal lifting, and general office movement
Alliance Team Members Demonstrate DRIVE:
- Dedicated: Follows through on commitments. Strong say/do.
- Respectful: Acts with integrity and values diverse perspective.
- Innovative: Always looking for a better way; leads change.
- Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
- Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.
Equal employment opportunity, including veterans and individuals with disabilities.
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