The purpose of the Director of Operations position is to oversee the overall management, execution, direction, coordination, and development of distribution services offered to the assigned customers and their relationships; including developing and managing budgets, new business sales involvement and pricing, employee development, implementation and project management, system administration, warehouse management, and assistance in customer growth opportunities.
Responsibilities- Leads, guides, trains, new Operational Directors
- Works closely with VP of Distribution to ensure that all facilities are profitable, and meeting company expectations
- Establishes and manages key KPIs ,internal and external, that can be measured and monitored to determine success
- Identify and record performance measurements to align with customers' goals and/or needs
- Provide format for recording measurements and monitor as needed to reach goals
- Add or remove goals challenging the operation to better serve the customer
- Proactively managed customer objectives to achieve customer retention and produce opportunity for continued growth
- Cultivate strong business relationships with customers by providing data supported analytics to direct clear understanding of current situation and drive information to support CI opportunities
- Conduct current operational best practices reviews to assist in innovative development and CI
- Assist with contract renewal and pricing
- Manage employee talent pool and assist site managers with development/mentoring opportunities
- Hold team accountable for execution of internal and external commitments
- Review and interact with sales team to drive business unit growth
- Responsible for Carrier procurement and Carrier Management
- Create a culture of continuous quality improvement and maintain reporting of improvement actions
- Provide annual budget for management review
- Monitor P&L monthly and make necessary adjustments to sustain profitability
- Assist with the analytics, design, and implementation/onboarding of new accounts
- Assist with implementation of productivity improvements (Six Sigma, 5S)
- New business startup project management to include:
- Requires on site presence until steady state checklist approval
- Time off, including vacations, during this period require SVP/VP approval
- Process/system implementation
- Startup KPIs established and reviewed with customer daily and/or weekly
- Site Management Training
- New business transition to steady state:
- Startup transition checklist complete
- Approval signature of SVP or VP
Knowledge, Skills, and Abilities- Strong knowledge of distribution services, automation and value added services.
- Good negotiation skills and contracting/procurement experience
- Detail oriented with strong multi-tasking skills
- Ability to handle multiple projects concurrently
- Demonstrated management and leadership skills
- Self-motivated with strong time management skills
- Advance knowledge and skills with technology (WMS, LMS, Excel, Word, Power Point, Access, and Office 365)
- Vast knowledge of warehousing and 3rd/4th Party Logistics
Education/Experience- B.A. or equivalent in a related business (ie. Public Administration, Finance, Logistics, Business Administration or related area)
- 10-12 years of related experience in Logistics, Distribution or Supply Chain Management
- 3-5 years of executive experience within a Corporate Office setting
- P&L Management experience
Equal employment opportunity, including veterans and individuals with disabilities.
PI281956420
