Customer Engagement Assistant

Instep Marketing inc • Fontana, California, United States • 2d ago

What are we looking for? We are currently looking for an Customer Engagement Assistant to join our team working on an exciting new business development project. The ideal candidate will be dynamic, personable, and a driven self-starter with the ability to identify sales opportunities and maintain relationships with prestigious clientele.

What is a day at the firm like? As a Customer Engagement Assistant, you will be primarily responsible for maximizing sales of our client’s products, managing lead generation, and assisting with client and customer relations. You will have the opportunity to work with almost every department in our firm and learn every aspect of the marketing and sales industry. You will interact with decision-makers at our firm to ensure that internal communications and customer/client relationships are managed effectively.

We have a high-energy, family-oriented culture. A prosperous business starts with happy, successful employees and our client is committed to providing extensive comprehensive training to its team members to help them achieve ultimate success and reach their fullest potential. You will gain valuable experience in customer service and marketing and work with management to track industry trends, grow the firm’s client base, and act as the voice of prestigious national brands.

Key responsibilities include: Training and Demonstration Training and educating key clients on the functions and benefits of the products.

Demonstrating key features and translating them into benefits for the consumers.

Product Positioning Delivering marketing messages to clients (new and existing).

Sales Driving sales through lead generation.

Identifying areas of opportunity.

Customer Service and Customer Relationship Management (CRM) Providing basic support for new customer inquiries.

Maintaining relationships with key customers and partners.

Following up on client leads and customer inquiries.

Administration and Communication Maintaining contact with regional key customers on a regular basis.

Providing call reports and feedback on regional business conditions to the management team.

This is an entry-level position and our client doesn’t require any experience. We are committed to providing our team members with full comprehensive training designed to help them gain the experience and skills they need. Therefore, the following experience is a plus, but not required.