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For those who want to put their love of pets into action, there are few roles more rewarding than that of Shift Lead. Working closely with a team of pet health professionals, you’ll help ensure that every pet and client receives exceptional care—while supporting and guiding your team to success.
About the Role
The Shift Lead is a key member of the hospital leadership team who supports and assists the Practice Manager, Chief of Staff (COS), and veterinary team. This position helps maintain the flow of patients, ensures a safe and positive environment for pets, clients, and associates, and drives hospital productivity and profitability. When not assisting in leadership duties, the Shift Lead performs the responsibilities of a Client Service Coordinator or Veterinary Assistant.
What You’ll Do
Provide professional, efficient, and exceptional client service—leading by example.
Support the hospital leadership in developing an efficient, productive, and engaged team that delivers the highest quality care.
Supervise and guide the team during shifts to ensure excellent medical care, client satisfaction, and associate engagement.
Help create and maintain a culture that reflects Banfield’s mission and values.
Assist with scheduling to meet client and hospital needs while managing associate time off and continuing education requests.
Communicate effectively with clients, veterinarians, and other associates to ensure smooth hospital operations.
Educate clients about Optimum Wellness Plans®, preventive care, and pet health needs.
Maintain a clean, safe, and organized hospital environment that adheres to all Banfield standards, policies, and dress guidelines.
Support mentorship and training of team members.
The pay range for this role is
$20.35 - $26.00 Hourly
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous”benefits:
Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
Best-in-ClassStudent Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).
