HM ElectronicsJob Category: Accounting / Finance
Requisition Number: SUBSC003759
Full Time
Hybrid
Carlsbad, CA 92010, USA
Job DetailsDescriptionHME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration learning and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China companies around the world depend on HME for clear reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games HME strives to create the newest most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
HME is looking for your talent! If you are a Subscription Billing Administrator we would love to hear from you! In this role you will be supporting the A/R department by fielding calls and emails from our customers regarding their subscription accounts.
What you will do in this role:
- Collect on delinquent subscriptions.
- Document all customer communication on the customer AR collection account.
- Answer calls from customers on the subscription phone queue.
- Handle all subscription related emails from customers.
- Assists other employees, as needed.
- Manually adjust subscription for temp closed locations, changing the billing frequency, changing billing dates, consolidating and separating billing, correct item # if wrong for that brand.
- Processes all credit requests for sales orders and projects invoices related to subscriptions.
- Responsible to respond to the subscription billing email Inbox (average of 150 emails a day).
- Process all credit and rebills for incorrect billed subscriptions and books new sales orders for new subscriptions, billing correctly.
- After reviewing all new subscription for billing accuracy, release subscription hold.
What you will need to succeed in this position:
- 1 to 2 years of customer service experience.
- Proficiency in MS Office.
- Basic ability to use a 10-key calculator.
- High school diploma required.
Pay Range: We reasonably expect to pay $19.00- $22.00/hour for the role. This may vary depending on experience and other factors. Our benefits package upon hire includes tuition reimbursement, three weeks paid vacation, your first year paid holidays, medical vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds 50 pounds with assistance.
Job DetailsDescriptionHME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration learning and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China companies around the world depend on HME for clear reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games HME strives to create the newest most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
HME is looking for your talent! If you are a Subscription Billing Administrator we would love to hear from you! In this role you will be supporting the A/R department by fielding calls and emails from our customers regarding their subscription accounts.
What you will do in this role:
- Collect on delinquent subscriptions.
- Document all customer communication on the customer AR collection account.
- Answer calls from customers on the subscription phone queue.
- Handle all subscription related emails from customers.
- Assists other employees, as needed.
- Manually adjust subscription for temp closed locations, changing the billing frequency, changing billing dates, consolidating and separating billing, correct item # if wrong for that brand.
- Processes all credit requests for sales orders and projects invoices related to subscriptions.
- Responsible to respond to the subscription billing email Inbox (average of 150 emails a day).
- Process all credit and rebills for incorrect billed subscriptions and books new sales orders for new subscriptions, billing correctly.
- After reviewing all new subscription for billing accuracy, release subscription hold.
What you will need to succeed in this position:
- 1 to 2 years of customer service experience.
- Proficiency in MS Office.
- Basic ability to use a 10-key calculator.
- High school diploma required.
Pay Range: We reasonably expect to pay $19.00- $22.00/hour for the role. This may vary depending on experience and other factors. Our benefits package upon hire includes tuition reimbursement, three weeks paid vacation, your first year paid holidays, medical vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds 50 pounds with assistance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.
We participate in the e-verify system.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.
Equal employment opportunity, including veterans and individuals with disabilities.
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