Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Job Summary
The Telecom Engineer role will be responsible for the day-to-day maintenance and management of all call routing within Lightpath. The engineer will need to work independently to ensure compliance with industry updates and guidelines. Ensuring the highest call completion ratios and optimal routing for both inbound and outbound calls via Lightpath's voice peering partners. The role will also participate in ongoing network architecture discussions around voice routing and trunking solutions.
Responsibilities
- Manage telecom routings to ensure proper call routing and completion.
- Utilize industry standard LERG database to identify routing updates.
- Design, implement, and maintain call routing policies across all switching platforms.
- Contribute to telecom engineering and planning strategies for network enhancements.
- Utilize knowledge of call routing techniques to ensure the most efficient use of resources.
- Communicate complex technical and business issues/updates effectively summarizing issues for technical and senior management.
- Represent Telecom Engineering as Subject Matter Expert (SME) during cross-functional initiatives with other teams.
- Appropriately respond to and successfully deliver any and all ad hoc requests made by management.
- Required to work outside of normal shift hours based on the needs of the business to include On-Call Coverage.
Qualifications
- 5+ years of progressive experience in telecom routing and translations.
- Expert knowledge surrounding call routing and translations management on Lucent 5ESS and Metaswitch CFS.
- Extensive knowledge of telecom hardware and carrier-based services (i.e.: PSTN Interconnection, Centrex, Hosted Voice, Enterprise Trunking).
- Knowledge of the principles of traffic engineering, i.e.: Erlang calculations, trunk ratios, and network architectural technology.
- Working knowledge of network signaling protocols (SS7, SIGTRAN, ISUP, SIP, H.248).
- Strong problem-solving skills including root cause analysis, defining options for resolutions, and the ability to clearly articulate the options to internal technical and business individuals and third-party vendors.
- Demonstrate initiative to build relationships both internally and externally with minimal supervision/direction from management with proven ability to manage multiple tasks/projects as well as lead small and or large, directed projects.
- Network troubleshooting skills using tools such as ping and traceroute. Circuit (T1, PRI's Ethernet; etc.) troubleshooting and testing.
- The ability to provide written documentation of complex technical issues/resolutions effectively summarize findings as well as business case preparation including RFI/RFPs. Strong interpersonal skills including the ability to effectively communicate complex technical concepts to non-technical end-users.
- Must have excellent PC skills. Knowledge in Microsoft Office Suite software as well as Visio preferred.
Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $110,000- $120,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.
