Technical Support Engineer

Spectra Tech, Inc. • Aiken, SC, United States • 1d ago

Spectra Tech, Inc. is hiring for a Technical Support Engineer in Aiken, South Carolina

Responsible for providing best-in-class technical support, preventive maintenance, predictive maintenance, diagnostics/trouble shooting, repairs, spare parts, and upgrades of x-ray systems and equipment.

Job Description:

Manage the technical and engineering documentation, including drawings, specifications and records of all x-ray systems and equipment our team operates around the country to include configuration and change-control of equipment and documentation.
Prepare a complete revised package of system drawings and BOMs for every system currently being used in the field and maintain going forward.
Communicate and coordinate efforts with customer personnel to ensure their system documentation and our system documentation are the same.
Work with our inspection services team to document system performance and use the data for trend analysis, to properly plan for preventive maintenance, part replacement and, potentially, preventative intervention.
Travel to customer sites to troubleshoot/repair, debug PLC or PC-based control programs, and test systems. May oversee the efforts of others or carry out the task yourself.
Liaise with a cross-disciplinary team of VJ SMEs to help resolve customer issues as efficiently and effectively as possible to ensure the provision of world-class customer service.
Interface with customers by phone, email and in person.
Act as the liaison between the field and purchasing teams to ensure replacement and spare parts are ordered and delivered in the most cost- and time-efficient manner possible.
Ensure quality and safety are of the highest priority in day-to-day operations.
Conduct work in accordance with Company's safe working practices and procedures and to established quality management procedures.

Essential Skills:

Associate's degree in a STEM discipline accompanied by a minimum of seven (7) years of relevant technical and engineering experience with a minimum of two (2) years with customer interfacing responsibility.
At least 2 years of hands-on technical experience in an industrial environment.
US citizen with the ability to satisfy the site access requirements for nuclear and defense facilities. Will need a US passport and real ID.
Broad understanding of electro-mechanical systems with the ability to rapidly learn the functionality of all existing equipment and systems in the field.
Capable of quickly understanding the interaction of the x-ray equipment with the customer's operating environment, workplace processes, regulations and requirements.
Demonstrated proficiency in the English language with strong written and verbal communication skills.
Strong understanding of PCs; proficiency in MS operating systems, networking, and MS Office suite applications.
Prior experience reading and interpreting electrical and mechanical drawings.
Well-developed technical aptitude and proven electro-mechanical troubleshooting capability.
Ability to travel 30-50% to customer locations and other VJ locations within the US.
Familiarity with CAD programs.
Positive team player able to work across multiple technical disciplines and levels.
Self-motivated with a positive attitude and creative problem-solving skills.
Excellent interpersonal skills with the ability to build and maintain relationships.

Non-Essential Skills (Preferred):

Bachelor's degree in a STEM discipline with at least four (4) years of relevant technical and engineering experience, including at least two (2) years in a customer-facing role.
Prior work experience with motion control design, PLC/PC programming, and distributed control theory.
SolidWorks experience.
Prior experience with automation and control system software programs.
Familiarity with x-ray or CT technology.
Experience working within a recognized quality management system (ISO9001, AS9100, NQA-1, etc.).

Physical Demands:

Regularly required to sit, walk, bend, and stand in both industrial and office environments.
Effective communication required in person, phone, email, and other devices.
Frequent use of hands to operate office equipment, hand/power tools, and system controls.
Ability to lift, carry, and maneuver up to 50 pounds alone (heavier with assistance).
Required to install and assemble electro-mechanical parts and components.
Must be able to work in varied customer locations, including dusty industrial environments.
Must consistently perform essential functions in a safe and alert manner while wearing appropriate PPE.