At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
- On-site dry-cleaning; complimentary uniform dry cleaning
What We're Looking For:A thoughtful and service-driven leader who oversees daily operations of the Lobby Concierge and/or Club Concierge. Supports the team in delivering personalized, guest-centric service while driving alignment, communication, and operational efficiency across concierge touch-points.
Who You Are:- Hands-on leader who motivates and manages with clarity, consistency, and respect
- Organized and efficient, balancing operational priorities with service excellence
- Clear communicator who fosters alignment and cross-functional collaboration
- Solutions-oriented and adaptable, with strong troubleshooting skills in real time
- Committed to developing talent and creating a positive, high-performing team culture
- Continuously seeks ways to improve guest experience by analyzing feedback and leading service enhancements
- Veterans and military spouses encouraged to apply.
What You Will Do:- Cultivate a positive, growth-oriented team environment that drives personalized service delivery while managing daily operations, staffing, performance, and ensuring consistent onboarding
- Provide ongoing coaching and development to foster a motivated team dedicated to exceeding guest expectations
- Oversee one or two concierge teams, ensuring alignment and consistency to deliver seamless and personalized guest experiences
- Take ownership of guest concerns through root cause analysis and prompt service recovery
- Manage labor, payroll, operational expenses, and inventory -- including concierge supplies -- to maximize efficiency and maintain readiness
- Champion continuous improvement by monitoring guest feedback and implementing enhancements
- Foster strong partnerships across departments through clear communication and collaborative problem-solving to support unified service delivery
- Represent Concierge Services in leadership meetings and cross-functional forums
Your Experience Includes:- Minimum of two years' operational experience in a guest service role with focus on proactive service delivery and guest engagement required.
- Minimum one year guest services leadership experience preferred.
- Demonstrated ability to manage scheduling and payroll in correlation to business volumes.
- Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA).
- Multilingual communication skills, preferred
- Experience with VIP or luxury guest service programs, preferred.
- Bachelor's Degree or relevant work experience preferred.
- Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
Who You'll Supervise:• Lobby Concierge
• Club Concierge
• Concierge Supervisor
