SummaryThe Administrative Officer for the Primary Care (PC) Service Line assures the comprehensive management of the service line and outpatient clinic services for the STVHCS. The PC Service Line consists of extensive administrative, clinical and training programs and has primary responsibility for coordinating delivery of the Veterans' Uniform Benefits Package. Their mission is to ensure enrolled veterans receive the right care, in the right setting, at the right time, and at the right cost.
DutiesHelp
Major Duties:
- Runs various VSSC data reports to review supply and demand, clinic utilization, wait times and advance clinic access.
- Oversees the consult management process involving staff education, business rules and types of consults.
- Promotes and enforces compliance with access targets, measures, metrics and policies.
- Monitors recurring expenditures for personnel, equipment and supplies.
- Participates in the Primary Care Service line budget and business planning.
- Estimates future hiring needs by monitoring panel sizes and performing gap analysis.
- Manages personnel: supervisory duties, performance plans, observes work, provides feedback and provides advice and counsel to staff
- Prioritizes improved PACT team function and best practices, increased efficiencies and improved quality of care.
- Participates in development of strategic plans, policy-making and decisions requiring overall Primary Care management.
- Works closely with Group Practice Manager, Associate Chief of Staff and Nursing to meet goals of Health Care System.
- Directs, develops, plans, monitors, coordinates and implements primary health care activities throughout the health care system.
- Ensures services are within the acceptable standard set by the Joint Commission, Drug Enforcement Agency, General Accounting Office, Office of Personnel Management and other regulatory and accreditation bodies.
Work Schedule: 8:00 AM - 4:30 PM, Monday - Friday
Telework: Ad-Hoc only.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer
/PD03598O
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
RequirementsHelp
Conditions of employment- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/09/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: establishing procedures, monitoring processes and evaluating the effectiveness of primary care programs and hospital services; gathering information, identifying and analyzing various issues in order to develop and implement procedures to resolve problems of effectiveness and efficiency within the healthcare setting; AND Applying quantitative analyses that may require modification to fit identified problems to improve healthcare services.
You will be rated on the following Competencies for this position:
- Administration and Management
- Budget Administration
- Analytical Thinking
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Work is sedentary and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. Fieldwork may involve traveling to meeting, interviews, clinics/CBOCs, and sources of information.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
EducationThere is no educational substitution at this grade level.
Additional informationReceiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
