DescriptionMain purpose of the roleDeveloping and enlarging the SME segment while focusing on new and high contributing customers. Manage the sales process with potential and existing customers to maximize short- and long-term results.
Key Responsibilities- Sales process and Customer relationship management
- Build, maintain and manage relationships with customers in the assigned portfolio by remote selling channels (as phone, e-mail)
- Handle the sales process with customers by performing needs analysis, designing solutions and negotiating deals
- Identify and pursue opportunities for cross-sell and up-sell to existing customers
- Identify potential customer issues and solve them in collaboration with the sales/trade/Customer Service/Finance teams
Business Development- Perform outbound interactions (calls/e-mails) to potential, dormant and current customers
- Qualify customers' sales potential and plan activities to increase business
- Identify and develop leads and new customers
- Establish relationships with new customers and secure contracts with new customers to achieve targets
- Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities
- Promote ZIM added value services with the customers, including digital platforms (as myZIM)
Strategic planning and monitoring- Follow and use sales best practice and tools
- Update customer information and interactions in CRM
- Monitor and report sales goals/targets/KPIs in line with company's objectives
- Forecast sales activities and set personal/company goals accordingly
Requirements- Academic education: College degree in Business Management/ Marketing/ Logistics - preferred
- Experience in sales or marketing position with FFW/ocean carrier - preferred
- Working experience with FFW/ocean carrier - preferred
- Proficient in MS Office
- Excellent control of English (speaking, reading and writing)