Job Description: Looking for a new challenge? Do you want to demonstrate your leadership, technical knowledge, communication, and coaching skills? Do you like being a change agent? Desire an opportunity to grow all these skills and more? Then look no further! Boston Operations is looking for a Group Manager of Field Engineering (GMFE) to lead a team of field engineers based out of our Norwood, MA office in providing high quality, state-of-the-art loss prevention services to customers supported by Boston Operations with a focus on risk assessment, risk improvement and client engagement. Responsibilities Lead associated field engineering team toward continuous improvement in achieving fewer and smaller losses by assuring field engineers partner with client service teams and clients to thoroughly identify risk, accurately quantify hazards, effectively communicate exposures, and energetically improve the risk. Continually improve the field engineering skills and knowledge associated with understanding and describing the risk to clients through on-the-job coaching, training and ongoing support. Regularly trail team members with appropriate documentation and guidance. Also assess skills of team members through report review ensuring high quality risk reports with appropriate, supported engineering judgment is applied. Manage the field engineering team such that the return on the engineering time and effort is maximized and consistently applied. Actively use all available resources to assist field engineers in finding the best solutions, alternatives, or innovative methods for reducing or eliminating exposures. Develop, implement, and monitor a field engineering area business plan that aligns to the corporate objectives and drives positive impact on the Key Result Areas (profitability, customer retention and new business). Assure alignment of location objectives with account team objectives. Be at the forefront of the many engineering changes that are developed within our organization. Adopt change and effectively demonstrate the value of change to the team and then hold them accountable for making those changes. Set strategic direction of field engineering activities by being a key member of the engineering management team as well as collaborating with those throughout the organization ensuring delivery of excellent results for both the team and the operation. Partner with Account Engineers in the effective implementation of Project Servicing Plans on large projects and ensure proper handling of smaller location changes effectively. Assure customer satisfaction through monitoring the quality and timely delivery of team's products and services. Drive the value of field engineering products and services by assuring team members illustrate valuable differential of FM engineering capabilities to customers. Provide management oversight for the implementation of field safety procedures by field engineers. Qualifications: Bachelor’s degree in engineering or equivalent 5+ years of loss prevention engineering 2+ years of account engineering or client service experience (underwriting, account management, claims, etc.) desired. Skills/Knowledge: proven leadership, excellent communication, and coaching skills. Decisiveness, good judgment, technical proficiency, strong risk identification and quantification skills, considerable knowledge of engineering processes & FM resources, ability to plan and organize. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
