Entity: Customers & ProductsJob Family Group: Retail GroupJob Description: At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.Job PurposeThe Operations Specialist plays a critical field-based role in ensuring the safe, compliant, and profitable operation of BP’s retail service station network in Spain.The role is responsible for handling a defined territory of BP-owned sites, driving operational excellence, improving customer experience and commercial performance, while ensuring full compliance with BP operating, HSSE, and brand standards.This is a home-based role located in Madrid, requiring extensive travel within the assigned territory.Key AccountabilitiesLead the day-to-day operational performance of 35–40 service stations, primarily in the Madrid region and, where required, selected sites in Northern Spain.Spend approximately 60% of time in the field, conducting site visits, audits, and operational follow-ups.Ensure all sites operate in line with BP operating procedures, policies, HSSE standards, and brand expectations.See opportunities for improvement in customer experience, offer execution, operational excellence, performance, and implement corrective actions.Conduct operational audits and follow up on compliance, execution, and remediation actions.Act as a key point of contact between the sites and internal areas (Commercial Area, Convenience, Opex, Maintenance, Marketing,)Lead day-to-day operational incidents, applying judgement and making autonomous decisions within established governance.Interpret operational and commercial performance data, using Excel at an intermediate level, to support decision-making and prioritization.Build strong working relationships with site managers and partners, ensuring effective communication and issue resolution.Support the consistent implementation of change initiatives, operational improvements, and new ways of working across the territory.Experience & Capability RequirementsExperienceOperational Retail experience requiredBroad understanding of the Retail business and business processesExperience working autonomously in roles with high responsibility and independent decision-making.Strong customer engagement skills with the ability to establish and maintain strong relationshipsExposure to running operational performance across multiple locations.Skills & CompetenciesStrong communication skills (written and verbal), with the ability to interact confidently with multiple partners.High levels of autonomy, proactivity, prioritization, and decision-making capability.Customer‑focused mentality, proactively understanding needs and driving operational excellence.Ability to handle conflict and operate effectively in complex, fast paced operational environments.Organized with a natural inclination for planningFlexible and adaptable; able to work in ambiguous situationsComfortable with driving and working independently in the field.Solid analytical and interpretative skills (data interpretation rather than data creation).Excel – intermediate level (filters, lookups, basic data analysis).LanguagesSpanish: Native or fluent.English: Upper-intermediate levelEducationHigher vocational education (Grado Superior) or equivalent experience.Relevant operational, technical, or business-related education preferred.Continuous professional development in operations, retail, or field-based environments is an advantage.We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.Travel RequirementUp to 75% travel should be expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is fully remoteSkills:Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
