Freedom MortgageMoorestown, New Jersey, United States of America
Management
Full time
Remote
Key ResponsibilitiesTechnology & Operational Leadership- Provide executive oversight of all IT operations, technology platforms, and mortgage system performance.
- Lead the execution of IT operational strategy to support business growth and customer experience.
- Ensure high availability and reliability of core mortgage systems (LOS, servicing platforms, CRM, compliance systems).
Mortgage Systems & Process Optimization- Oversee operational performance of mortgage technology systems such as:
- Loan Origination Systems (Encompass, Empower, etc.)
- Document management and e-signature tools
- Servicing and payment systems
- Secondary market and investor reporting platforms
- Drive automation, workflow improvements, and process efficiencies across mortgage operations.
Compliance, Risk & Security- Ensure IT operations meet all regulatory requirements including:
- CFPB, FHA, VA, FNMA/FHLMC guidelines
- SOC, GLBA, cybersecurity standards
- Partner with compliance and risk teams to strengthen controls, audits, and business continuity planning.
- Oversee data security, disaster recovery, and incident response.
Strategic Planning & Digital Transformation- Lead modernization initiatives including cloud migration, AI-driven underwriting tools, and digital mortgage transformation.
- Evaluate and implement emerging technologies that improve speed, accuracy, and borrower experience.
- Develop long-term IT operational roadmaps aligned with business priorities.
Vendor & Budget Management- Manage strategic relationships with technology vendors, consultants, and service providers.
- Oversee IT operational budgets, forecasting, and cost optimization.
- Negotiate contracts and ensure vendor accountability to performance SLAs.
Team Leadership & Cross-Functional Collaboration- Build and lead high-performing teams across IT operations, infrastructure, application support, and mortgage tech services.
- Collaborate with mortgage operations leaders to ensure technology supports production goals.
- Promote a culture of innovation, accountability, and service excellence.
QualificationsRequired Experience- 10+ years of progressive leadership in IT operations, with at least 5 years at an executive level.
- Strong experience in mortgage lending technology and operational workflows.
- Proven ability to lead enterprise-scale technology and process transformation.
Preferred Background- Experience in mortgage banking, servicing, or fintech environments.
- Familiarity with LOS platforms and mortgage compliance requirements.
- Track record managing large IT budgets and complex vendor ecosystems.
Skills & Competencies- Strategic leadership and operational execution
- Mortgage technology expertise
- Regulatory compliance and risk management
- Cybersecurity and business continuity planning
- Digital transformation and automation
- Executive communication and stakeholder alignment
Education- Bachelor's degree in Information Technology, Business Administration, or related field required.
Equal employment opportunity, including veterans and individuals with disabilities.
PI282138986
