Learning Experience DesignerUS-MA-Westborough
Job ID: 5642
Type: Full Time
# of Openings: 1
Category: Human Resources - Training
Westborough Operations Center
OverviewThe Learning Experience Designer (LXD) designs, develops, and delivers high-quality learning solutions that support employee performance, regulatory compliance, and organizational priorities. This role combines instructional design, LMS administration, and facilitation to create engaging, accessible, and audit-ready learning experiences across the Bank. This role is required to work in the Westborough Operations Center a minimum of 3 days per week.
ResponsibilitiesInstructional Design & Content Development:- Design and develop eLearning, microlearning, instructor-led, and blended learning programs using established instructional design methodologies
- Create high-quality learning assets, including facilitator guides, participant materials, job aids, assessments, and evaluation tools
- Develop interactive, learner-centered content using authoring tools such as Articulate Storyline/Rise, Captivate, and Camtasia
- Ensure all learning materials are accurate, consistent, accessible, and aligned with adult learning principles, organizational goals, and regulatory requirements
Learning Management System (LMS) Administration:- Serve as primary administrator for the Learning Management System, including course setup, enrollment rules, reporting, troubleshooting, and annual curriculum maintenance
- Partner with Compliance and subject matter experts to ensure assigned training content is appropriate for target audiences and regulatory expectations
- Manage LMS vendors, including monitoring course updates, coordinating enhancements, and requesting statements of work as needed
- Upload, test, and maintain eLearning content to ensure a seamless learner experience
- Generate participation, completion, and audit reports for managers, Compliance, and regulators as required
- Provide learner and trainer technical support related to LMS access and functionality
Evaluation & Continuous Improvement:- Measure learning effectiveness through surveys, feedback, completion data, and performance indicators
- Continuously refine learning content, delivery methods, and LMS processes based on data, learner feedback, and evolving business needs
- Stay current on emerging learning technologies, instructional design trends, and facilitation best practices
Facilitation & Training Delivery:- Facilitate engaging virtual and in-person training sessions for diverse employee audiences
- Adapt facilitation techniques to meet varying learning styles and experience levels
- Coach managers and subject matter experts to support effective training delivery and knowledge transfer
QualificationsEducation
- Bachelor's Degree in Instructional Design, Education, Human Resources, or a related is required
- Master's Degree is preferred
Work Experience
- 3-5 years of experience in instructional design, eLearning development, facilitation, and LMS administration is required
Knowledge, Skills, and Abilities
- Demonstrated experience developing original learning content
- Strong knowledge of adult learning theory, instructional design methodologies, and blended learning approaches
- Proficiency with eLearning authoring tools and Learning Management Systems
- Exceptional attention to detail and commitment to accuracy, particularly in regulated environments
- Strong communication, presentation, and stakeholder collaboration skills
- Ability to manage multiple projects and deadlines independently
- Experience in a financial institution or similarly regulated industry strongly preferred
- Professional certifications (e.g., DiSC, EQ, MBTI, or similar assessments) preferred
- Commitment to obtaining an Instructional Design and/or Facilitation certification within two years of hire
Equal Opportunity Employer, including disability/protected veterans
Equal employment opportunity, including veterans and individuals with disabilities.
PI282123049
