Owner Services Specialist
Denver CO WHQ
R26_0105
Full time
Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.
A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.
Pay Range$76,700.00-$105,500.00 Annual
This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.
As the Owner Services Specialist you will be the designated point of contact for a set list of Preferred Accounts, as well as regional owner accounts. This position will manage all services and accounts from the point of sale of the guarantee throughout the lifecycle of the guarantee. Key activities include proactively building relationships, developing and coordinating customer-specific strategies with the JM sales and field technical teams, guarantee ownership transfers, roof alterations and additions, managing claims requests and overall roof quality and integrity, guarantee extensions, ensuring customer data accuracy, and overall customer experience.
The right candidate will be involved in negotiation and conflict management with a focus on risk mitigation while maintaining and growing business relationships.
If you are self-motivated, customer-focused, solution-oriented, flexible, creative, a team player, and have a background in roofing, this role offers all that and more.
Your Day-to-Day: - Be the expert for our Preferred Accounts, by developing and maintaining a positive relationship by responding to requests promptly, providing regular status updates, follow-through and swift resolution to our large national accounts.
- Build and maintain working relationships with contractors, field technical representatives and technical managers to ensure a high level of service, quality of workmanship and trust.
- Take the lead in coordinating and resolving complex claims while maintaining customer satisfaction and minimizing JM legal risk.
- Deliver excellent customer service to JM roof guarantee owners by processing and managing claims to ensure customer satisfaction.
- Communicate with contractors to coordinate leak repair scheduling, quality repairs, and processing payment.
- Assist with the delivery of roof assessments to building owners utilizing field reports and the SalesForce database.
- Ability to update, maintain, and analyze owner account database.
- May be required to perform other related duties as assigned.
What You Bring to the Team:- Bachelor's degree and 5 years of relevant experience in a customer centric position or 8 years of equivalent experience in lieu of a degree.
- 2 years of experience in delivering excellent customer service in a B2B environment.
- Background in roofing or construction-related fields is highly preferred.
- Demonstrated ability to learn and adapt quickly, with a curious mindset, strong communication skills, and a proactive approach to problem-solving and collaboration.
- Proven ability to oversee claims or equivalent processes that require timely resolution, effective coordination between internal and external stakeholders, and proactive management of legal and compliance risks.
- Familiarity with tools like Salesforce or similar CRM platforms for account management.
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Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.
Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company's succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.
Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.
Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
About Us Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story.
Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.
Equal employment opportunity, including veterans and individuals with disabilities.
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