We are seeking a visionary Global Senior IT Manager to lead our Network and Platform Operations. This high-impact leadership role will include serving as the Global Strategy & Process Owner for Network Operations and the Regional Lead for both Platform and Network Operations.
The successful candidate will not be a "hands-on" developer or implementation engineer but a strategic orchestrator. You will influence the corporate technology roadmap, ensure operational stability through ITIL excellence, and—most importantly—build a world-class engineering operations culture by developing talent within your global team.
Key Responsibilities
Strategic Leadership & Technology Influence (Global Scope)
- Network Strategy & Roadmap: Define and own the long-term strategy for global network operations, ensuring alignment with business growth and digital transformation goals.
- Technology Influence: Serve as a key stakeholder and influencer in selecting new corporate technologies. Evaluate emerging trends (e.g., automation, AI-driven networking) to ensure they meet operational standards before corporate-wide adoption.
- Global Governance: Standardize the network operations architecture and security protocols across all global sites, ensuring a "one-company" approach to connectivity.
- Vendor Ecosystem: Manage global strategic partnerships with ISPs and technology providers, ensuring they deliver operational innovation and value beyond basic SLAs.
Platform Service Management (Regional Scope)
- Operational Excellence: Accountable for the stability, performance, and availability of regional platform services (Cloud, Virtualization, Storage, and Backup).
- SLA Management: Drive a service-oriented culture, ensuring that regional platform operations meet or exceed agreed-upon performance metrics while following Global direction and governance.
- Risk Mitigation: Oversee regional incident recovery and lifecycle management to prevent technical debt from disrupting business continuity and degrading it.
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Talent Development & People Leadership
- Building Capabilities: Take a proactive role in identifying skill gaps and creating development plans. You are responsible for transforming a group of technical experts into a high-performing, cohesive global unit.
- Mentorship & Coaching: Foster a culture of continuous learning. Mentor junior and senior team members to prepare them for future leadership roles.
- Global Team Orchestration: Lead a distributed team of professionals, ensuring high engagement and alignment across diverse cultures and time zones.
Governance & Process
- Service Transition: Ensure that new technologies are seamlessly integrated into the "Run" model, with proper documentation and support processes.
- Major Incident Oversight: Lead the response to critical issues by coordinating global resources and driving post-mortem analyses to foster a "zero-repeat" mindset.
Key SkillsAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
