Do you enjoy building solid internal and external relationships resulting in growth? Do you enjoy collaborating cross-functionally to deliver on common goals? OverviewLexisNexis is seeking an innovative and data-driven
Associate Digital Customer Success Manager to support our growing digital customer segment. This role is focused on driving engagement, satisfaction, and retention across our self-serve and digital customer base through effective communication, digital experience optimization, and actionable insights.
The ideal candidate has experience in
digital customer success,
customer engagement, or a related
digital marketing/analytics role. They will leverage technology and data to build scalable engagement strategies that create value for our customers and foster loyalty in a digital-first environment.
Key Responsibilities - Drive Digital Engagement: Develop and deliver digital engagement programs that promote customer adoption, education, and retention through scalable and automated channels.
- Content Strategy & Execution: Create and refine digital communications and campaigns that resonate with customers and deliver measurable engagement outcomes.
- Customer Insights & Analytics: Analyze customer usage data using tools like Pendo, Salesforce, Tableau, and other analytics platforms to identify engagement trends, success metrics, and opportunities for improvement.
- Lifecycle Management: Support digital onboarding, product education, and retention efforts through proactive digital touchpoints and automated communication flows.
- Innovation & Experimentation: Identify and test new digital strategies for communicating value, educating customers, and improving the end-to-end experience for digitally managed accounts.
- Cross-Functional Collaboration: Partner with marketing, product, and customer success teams to align initiatives that improve customer outcomes and drive digital engagement.
- Performance Measurement: Track, report, and analyze KPIs to measure the impact of digital programs and continually optimize effectiveness and ROI.
Qualifications - Education: A bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
Experience: - 1-3+ years in digital customer success, digital marketing, or a customer experience role (B2B SaaS or technology company experience preferred).
- Strong understanding of digital communication channels and customer lifecycle management.
- Proven experience using tools such as Pendo, Salesforce, and data analytics platforms to interpret customer behavior and guide strategy.
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Skills: - Excellent communication and storytelling abilities, with a focus on clear and impactful digital messaging
- Written Spanish language competencies preferred
- Highly organized, self-motivated, and comfortable managing multiple projects in a fast-paced environment.
- Highly organized, self-motivated, and comfortable managing multiple projects in a fast-paced environment.
- Creative thinker who can develop innovative digital engagement approaches in a non-face-to-face environment.
- Familiarity with customer journey mapping, segmentation, and automation tools.
- Analytical mindset with the ability to translate data insights into actionable recommendations.
What We Offer - Opportunity to shape and grow a digital-first customer success model at a leading global organization.
- A collaborative, innovative environment that values data-driven decision-making and creativity.
- Career growth opportunities within a customer success and digital strategy framework.
- Comprehensive benefits and professional development support.
U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
