SummaryThe primary purpose of this position is to receives veterans at the front desk or by telephone encounter to determine the nature of their visit/telephone call and directs them appropriately. This position is assigned to the Medical Center Complex located in North Las Vegas. The primary mission of the healthcare system is to provide care to improve the health of the men and women who have so proudly served our nation.
DutiesHelp
Duties to include but not limited to the following:
- Responsible to correctly provide veterans the prescribed over the counter prosthetic/orthotic items according to their physician's request; annotate in the veteran's CPRS, medical record, and enter into prosthetic software computer application; all in accordance VHA Handbook 1173.2 and Prosthetic Clinical Practice guidelines.
- Independently reviews prosthetic consults request for eligibility and entitlement and ensures the correct disability code is entered in the prosthetic software in accordance with VHA Handbook 1173.1
- Responsible to forward consults to the appropriate service for action or completion. They may call various services to clarify a provider's prosthetic/orthotic consult order and will sort and distribute printed consults to the appropriate purchasing agents for items that must be ordered (non stock or out of stock items).
- Responsible to forward consults to the appropriate service for action or completion. They may call various services to clarify a provider's prosthetic/orthotic consult order and will sort and distribute printed consults to the appropriate purchasing agents for items that must be ordered (non stock or out of stock items).
- Assists the Inventory Managers and Purchasing Agents with mail-outs as needed, receive incoming stock and put on shelves, and assemble mobility equipment according to the manufacturer's written instructions.
- Receives applications from veterans and provides processing guidance/information on Prosthetic and Sensory Aids Program applications, (Home Improvement and Structural Alterations and Clothing Allowance).
- Required to inform and educate veterans in the use of Prosthetic Service Cards (PSC), and in obtaining repairs for blind aides, braces, wheelchairs and artificial limbs) in accordance with VHA Handbook 1173.2
- Processes and documents the return of prosthetic equipment utilizing the prosthetic computer software applications for turn-in of returned/condemned equipment.
- Must have the ability and knowledge to interpret clinician's requests, differentiate the many types of appliances, their appropriate application and determine when it is necessary to obtain additional medical referral for the veteran or when a request requires review by the Prosthetic Representatives.
- Educates oxygen patients about the procedures involved in receiving and requesting home oxygen, supplies, and may enter prescription information in the computer software application package.
- Advises patients as to the availability of products, repairs, and procurement sources in our primary service area.
- responsible to participate in the Prosthetic & Sensory Aids quality improvement programs, gathering information from veterans by walk-in or telephone.
- Performs other duties as may be directed by the Chief, Assistant Chief, or Prosthetic Representatives, that are required to accomplish the mission of the Prosthetic Treatment Center.
Work Schedule: per Supervisor
Virtual: This is not a virtual position.
Position Description/PD#: Prosthetic Clerk (OA)/PD03997A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
RequirementsHelp
Conditions of employment- You must be a U.S. Citizen to apply for this job
- To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/12/2026.
You may qualify based on your experience and/or education as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Specialized experience includes: Must be proficient working with computer based programs, utilizes the computer to perform a wide variety of record keeping, correspondence, tracking operations and appointment, compiles and compares data for reporting purposes, communicates with people from a variety of backgrounds and with varying levels of understanding, demonstrates or provides instructions to veterans/caretakers in the use of off the shelf prosthetic devices, reviews all outgoing correspondence and reports ensuring proper format, grammar, spelling, etc, composes simple correspondence or other written work. OR,
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. Transcripts must be submitted at time of application.. OR,
- Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond as stated above. Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
EducationA transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional informationUnder the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
The
Interagency Career Transition Assistance Plan (ICTAP) and
Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
