Client Experience Specialist Req ID: 5833
Position Type: Administrative
JobOverview
At MoFo, we couldnt write our own success story without yours. Ready to write your story?Join MoFo as a
CLIENT EXPERIENCE SPECIALISTon our Office Operations team!
This role is based in Seattle.
https://www.mofo.com/officesABOUT THE ROLEThis role is the face of the office and sets the tone for every visit by delivering a warm, polished, and highly professional client experience. Serving as the first point of contact for visitors, attorneys, and business professionals, this position ensures every interaction feels seamless, thoughtful, and well-executed. The role oversees conference center and visitor services from start to finishcoordinating reservations, communications, room setup, catering, and logisticswhile maintaining security standards and ensuring facilities are fully operational. With a strong service mindset and attention to detail, this individual ensures every client touchpoint reflects the firms commitment to excellence.
Create a memorable first impression by welcoming visitors, attorneys, and business professionals by name whenever possible.
Maintain a consistent presence at reception, ensuring coverage and smooth communication when stepping away.
Greet, escort, and assist visitors throughout arrival and departure, including offering refreshments, storing luggage, and sharing local recommendations.
Answer and route telephone calls promptly and accurately.
Coordinate visitor office reservations and services, including technology needs, access passes, conference rooms, and office readiness.
Maintain accurate visitor lists, logs, reports, and communications to support efficient daily operations.
Manage conference room reservations, confirmations, and stakeholder communications using designated systems.
Coordinate meeting logistics, including room setup, reconfiguration, catering, and food and beverage service.
Support conferences, events, recruiting activities, client meetings, and presentations in the Conference Center.
Ensure conference rooms, visitor offices, and amenity spaces are clean, organized, functional, and properly maintained.
Collaborate closely with internal teams and service providers to deliver seamless, high-quality client experiences.
Uphold security, safety, and confidentiality standards while professionally addressing visitor needs and resolving issues.
ABOUT YOU High school diploma required, with 35 years of related experience; front-line client service or hospitality experience preferred.
Proven ability to work effectively with individuals at all levels of an organization in a professional services environment.
Strong proficiency with Microsoft Office (Word, Outlook, Excel) and reservation or scheduling software.
Polished, professional demeanor with excellent interpersonal and communication skills in a client-first setting.
Demonstrated commitment to exceptional client service and teamwork.
Strong sense of ownership, accountability, and attention to detail, with the ability to follow through and resolve issues proactively.
Ability to manage multiple priorities, work under pressure, and deliver responsive service in a fast-paced environment.
Discretion, sound judgment, and ability to maintain confidentiality; flexibility to work overtime as needed.
ABOUT MOFOAt MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.
ABOUT OUR BENEFITSMoFo offers a comprehensive benefits package starting on your first day.
- A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
- Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
- Global wellness program, including free access to Talkspace and Calm apps.
- Annual community service day to make an impact on your community and a birthday holiday just for fun.
- Education reimbursement annually.
- Dedicated Talent Development team.
- Competitive annual profit-sharing contribution.
Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO. The range displayed is specifically for positions performed in those cities/states and may vary based on factors including but not limited to the following: local market data and ranges; an applicant's skills and prior relevant experience; and certain degrees, licensing, and certifications.
Seattle salary range: $60k to $84k
For questions regarding this position, please e-mail
jobs@mofo.com Morrison & Foerster is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, creed, ethnic or national origin, ancestry, age, disability, veteran or military status, marital status, pregnancy, sexual orientation, gender identity, domestic partner status, and other categories protected by applicable laws, or in retaliation for opposition to any practices forbidden under this policy.
Equal employment opportunity, including veterans and individuals with disabilities.
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