At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
About Loews Portofino Bay Hotel
Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.
Who We Are:Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:A warm, engaging, and service-focused hospitality professional who creates exceptional first impressions by greeting guests, offering assistance, and maintaining a polished and welcoming lobby experience. This role is central to ensuring guests feel valued from the moment they arrive through the moment they depart.
Who You Are:- A friendly and polished communicator with strong interpersonal skills.
- Someone who thrives in a dynamic, guest-facing environment.
- A proactive service professional who anticipates guest needs.
- A calm, composed problem solver who handles challenges with professionalism.
- An individual who takes pride in maintaining a clean, organized, and welcoming environment.
What You Will Do:- Greets all guests warmly upon arrival and departure.
- Assists guests with inquiries, directions, and information regarding hotel amenities and services.
- Provides knowledgeable recommendations on local attractions, dining options, and transportation services.
- Engages with guests in a professional and personable manner to ensure they feel welcomed and valued.
- Addresses guest concerns promptly and escalates issues to management as needed.
- Anticipates guest needs and delivers proactive service to enhance the overall experience.
- Maintains the cleanliness, appearance, and organization of the lobby to ensure it remains welcoming at all times.
- Monitors guest flow within the lobby and provides support to prevent congestion or delays.
- Ensures promotional materials, displays, and information tables are current, neat, and well-organized.
- Supports a safe and secure environment by observing lobby activity and reporting concerns.
- Provides assistance and information to guests attending meetings, events, or group functions within the hotel.
- Collaborates with Front Office, VIP, Bell Services, and Housekeeping teams as needed to support seamless service.
- Seeks continuous opportunities to improve the guest experience and exceed expectations.
- Performs other duties as assigned.
Your Experience Includes:- Minimum of one (1) year guest service experience in hotel hospitality preferred.
- Experience with previous Property Management System, preferred Opera System.
- Ability to stand and walk for long periods of time required.
- Ability to communicate effectively in English verbally with team members, leaders and guests required.
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
