Quality Control Documentation AuditorDepartment: Quality Control
Reports to: Quality Control Manager
Location: Liverpool
Full-Time: A typical work schedule is standard business hours, 8:30 a.m.- 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects.
Pay Schedule: Weekly
Non-Exempt: Compensation starts at $44,000 to $48,800 annually, depending on experience.
Shift Differential: 2nd Shift, +$1. hour, 3rd Shift, +$2. Hour (Based on hours worked)
Benefits: Begin the first day after the first two full months of employment
****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person's contributions and recognize that roles have unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with each position's requirements, and reflective of each employee's unique value.
Position SummaryThe Quality Control Documentation Auditor plays a critical role in ensuring the accuracy, integrity, and compliance of both production output and company documentation. This position is responsible for auditing production files, quality control records, and internal documentation across multiple systems to ensure adherence to established quality standards, regulatory requirements, and internal procedures.
This role works closely with production, compliance, and leadership teams to identify defects, documentation gaps, and process improvement opportunities. The ideal candidate is highly detail-oriented, analytical, and experienced in both quality control and documentation auditing within a production or manufacturing environment.
Essential FunctionsQuality Control & Production Auditing- Inspect materials, in-process work, and completed production files to ensure compliance with quality standards before mailing or release.
- Review live production files using established quality control checklists to prevent defects, breaches, or compliance failures.
- Trace and investigate production errors or defective mail pieces to identify root causes.
- Implement corrective and preventive actions to improve product quality and consistency.
Documentation Review & Compliance- Audit documentation for accuracy, completeness, and compliance with company standards, SOPs, and regulatory requirements.
- Review and verify records across SharePoint, Jira, HubSpot, Microsoft Office, and other documentation platforms.
- Identify, correct, and document errors, inconsistencies, and gaps in records or reporting.
- Maintain detailed audit logs, including findings, resolutions, and recurring trends.
Process Improvement & Reporting- Monitor production and documentation workflows to ensure adherence to quality and compliance standards.
- Collaborate with cross-functional teams to improve document control, version management, and reporting accuracy.
- Generate quality and audit reports, trend analyses, and summaries for management review.
- Manage Jira boards to track, prioritize, and document quality and audit tasks.
Training & Compliance Support- Assist with training production and administrative staff on quality control standards and documentation best practices.
- Create, maintain, and update SOPs and training materials in collaboration with the compliance team.
- Support internal and external audits and regulatory inspections as required.
Minimum Qualifications- High school diploma or equivalent required; associate or bachelor's degree preferred.
- 2+ years of experience in documentation review, auditing, or quality assurance.
- Proficiency with:
- SharePoint
- JIRA
- HubSpot
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks in a deadline-driven environment.
- Demonstrated ability to collaborate effectively across departments and with executive leadership.
Additional ResponsibilitiesEmployees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.
Physical DemandsThe physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.
- Work is performed in a warehouse, production, and office environment.
- May be exposed to varying temperatures, noise, dust, and printing chemicals.
- Requires frequent standing, walking, crouching, bending, kneeling, and use of repetitive hand motions.
- Ability to sit and work at a computer for extended periods.
- May occasionally be required to lift up to 20 pounds.
- Fast-paced, deadline-driven environment requiring the ability to manage multiple tasks simultaneously.
NoteThis job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to reasonable modification to accommodate individuals with disabilities.
Immediate Mailing Services, Inc. is an equal opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace in compliance with applicable ADA regulations. Immediate Mailing Services, Inc. is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age / Immigration Status / Criminal Convictions / Height / Weight, or any other protected class/status. Immediate Mailing Services, Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer and a drug-free workplace, and complies with ADA regulations as applicable, including for Veterans with Disabilities.
To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat to their own health, safety, or the health or safety of others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Equal employment opportunity, including veterans and individuals with disabilities.
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