Full-Time Processing Supervisor/Backroom

The Salvation Army USA Central Territory • Garden City, MI, United States • 5d ago

About the Role

Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

Key Responsibilities

Production & Team Leadership

Direct and ensure completion of daily tasks for production team members, including workspace maintenance

Train new team members on production expectations and processes

Perform quality control inspections to ensure only the best products reach the sales floor

Track and report production metrics at scheduled intervals

Implement strategies to meet product acquisition, production, and sales goals

Manage product rotation and inventory control processes

Operations & Quality Control

Maintain organized workspaces and prepare for next-day production

Support store maintenance and safety protocols

Place and coordinate supply orders for processing needs

Implement product control procedures to prevent shrinkage

Monitor and control property, utility, and supply usage

Customer & Team Relations

Seek ways to improve donor and shopper experiences

Support management in fostering positive understanding of policies and procedures

Communicate effectively with store management regarding operations

Direct complaints and concerns appropriately to management

Qualifications

Required

High School Diploma or currently pursuing

Experience following and giving direction

Strong English communication skills

Basic computer proficiency including payroll systems

Ability to pass pre-employment drug test and background check

Basic math skills

Preferred

Retail sales production and/or thrift store experience

Physical Requirements

Regular standing, walking, and manual dexterity

Ability to lift/move up to 50 pounds regularly

Occasional lifting up to 100 pounds

Capability to climb, balance, stoop, kneel, or crouch as needed

Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

Flexibility to work weekends and evening hours

Available for occasional travel to various locations for work or training

Working Environment

Store environment with quiet to moderate noise level

May experience temperature fluctuations based on weather

Some exposure to dust

Extended periods of standing possible

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.