Who are we
Blackbaud, a SaaS solution provider that powers Social Good through software,
services, expertise, and data intelligence, is seeking a Customer Contact Data Analyst
who has a passion for data and an obsession for delivering high quality solutions and
actionable insights to internal and external customers.
What we are looking for
The Technology Enablement Trainer strengthens Customer Success by delivering the
training and resources that help teams use internal tools effectively. In this role, you will
become an expert in key internal systems and tools. You will create and deliver
interactive courses to increase the knowledge and technical skills of our teams. The
Technology Enablement Trainer will collaborate closely with our business teams, and
other training experts, to deliver quality content that sets up team members to succeed
through optimal use of systems and tools.
Responsibilities
• Collaborate with global business area leaders and subject matter experts to
translate business needs to training goals & learning paths.
• Design, develop, deliver & engage effective training courseware through advance
scripting, storytelling, demonstrations, interactive learning techniques.
• Apply adult learning principles, methodologies and techniques in the training
development framework.
• Lead virtual instructor led (VILT) training sessions, webinar, workshop for
Blackbaud global teams.
• Develop comprehensive training materials including advanced presentations,
workflows, user guides, job aids, hands ‑ on labs, process walk ‑ throughs, and
e ‑ learning modules
• Partners with IT, Product, HR, and Business teams to understand technology
changes and training requirements.
• Act as a liaison between technical teams and business stakeholders to simplify
complex technical concepts and convert them into digestible learning content
• Create AI coaches to supplement training courses.
Sensitivity: Internal
• Evaluate training effectiveness using assessments, feedback, and performance
metrics.
• Monitor training consumption & provide monthly reporting (with help from the
reporting team) and recommendations for enablement based on consumption
patterns.
• Prioritize and manage projects to completion and meet desired milestones for
the teams.
Qualifications
• 5–7 years of experience in technology training, IT training, corporate learning, or
enablement roles.
• Bachelor’s degree in computer science, Information Systems or related field.
• Proven experience translating complex business and technical requirements into
structured training programs
• Experience designing AI ‑ driven training solutions
• Experience working with business leaders and translating business goals into
training requirements.
• Hands-on experience delivering training for business applications, software
tools, or enterprise platforms.
• Exceptional verbal and written communication skills, with the ability to simplify
complex concepts
• Familiarity with Learning Management Systems (LMS) and e-learning tools.
• Experience using recording & editing tools (Camtasia preferred), Docebo or other
learning management systems.
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
