SummaryThe Supervisory Management Analyst serves as a critical administrative leader within the Medicine Service at the West Palm Beach VA Medical Center. The primary objective of this role is to provide comprehensive oversight and management of all administrative operations and essential to the Service's daily functions. With full delegated authority, the incumbent makes key management decisions and collaborates closely with Clinical Nurse Practice Leaders to ensure that administrative actions align.
DutiesHelp
The duties of the Supervisory Management Analyst, GS12
Program Analysis and Strategic Evaluation
- Performance Metrics and Compliance: Conducts in-depth qualitative and quantitative assessments to monitor workload productivity and compliance with Medical Center performance measures.
- Data-Driven Decision Support: Analyzes pertinent data to provide specific recommendations for resources use, including setting priorities for the procurement of new medical technology and equipment.
- Process Improvement: Evaluates various programs within the Medicine Service and recommends data-driven changes to enhance operational efficiency.
- Reporting and Briefings: Establishes and monitors procedures for tracking performance data, preparing comprehensive reports for management briefings at the facility, VISN, and VA Central Office levels.
- Committee Participation: Represents the service on various facility committees, process action teams, and working groups, often serving in a leadership or chair capacity to drive quality improvement.
Administrative Support and Operational Coordination
- External Liaison: Manages responses to Congressional inquiries and patient complaints, ensuring timely and professional communication.
- Fiscal Management: Serves as Fund Control Point Official, overseeing the allocation and expenditure of funds within the service.
- Clinical Support Coordination: Coordinates responses for high-level reviews, including Peer Reviews and Medical Advisory Expert Reviews.
- Facility Safety and Training: Ensures the service remains in compliance with occupational safety standards and that all employees complete mandatory training requirements.
- Incident Investigations: Investigates job-related illnesses or injuries, ensures proper documentation, and manages light-duty assignments for recovering staff.
- Credentialing and Liaison: Acts as a liaison with academic affiliates and assists the Medical Staff Office with credentialing and privileging matters for medical personnel.
Supervisory Responsibilities
- Staff Oversight: Provides direct technical and administrative supervision to a unit
- Personnel Action: Interviews candidates for unit positions and makes recommendations for appointments, promotions, and reassignments.
- Performance Management: Develops performance standards, conducts evaluations, and provides ongoing advice, counsel, and technical instruction to subordinates.
- Conflict Resolution: Addresses and resolves minor employee complaints and grievances, referring more serious matters to higher-level management when necessary.
- Professional Development: Identifies staff training needs and implements strategies to improve work quality and production within the unit.
- EEO Compliance: Actively carries out Equal Employment Opportunity policies and program activities to ensure a fair and inclusive workplace.
Supervisory Probationary Period: A one year probationary period is required for initial assignment to a supervisory position.
Work Schedule: Monday -Friday, 8:00AM - 4:30PM
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Management Analyst
/PD019270
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
RequirementsHelp
Conditions of employment- You must be a U.S. Citizen to apply for this job
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/19/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS12 position you must have served 52 weeks at the GS11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
- Extracts, analyzes, and provides pertinent program data.
- Participates in the development of clinical decision-support systems.
- Consults, advises, and educates on methods and means to make health care operations more effective and efficient.
- Assists clinical business end users in reengineering business processes to integrate knowledge of clinical and information processes to achieve successful adoption and application of new technologies to support health care operations and systems.
- Applies statistical analyses and interprets their significance, including validity of measures used to generate outcomes related to patient management systems.
You will be rated on the following Competencies for this position:
- Computer Skills
- Organizational Stewardship
- Planning and Evaluating
- Quality Management
- Writing
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary, although some walking, bending, and light lifting may be required.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
EducationThere is no educational substitution at this grade level.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional informationReceiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
