Description:
Job Title: IT Operations Supervisor
Department: Information Technology
Reports To: VP, Information Technology
FLSA Status: Exempt
Travel: 10%
Job SummaryThe IT Operations Supervisor role is responsible and accountable for overseeing the daily operations of the Information Technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. Additionally, this position is responsible for implementing and managing IT infrastructure including networks, servers, databases, and cloud computing systems.
Essential Duties & Responsibilities- Responsible for the maintenance and support of the Company's networks at the manufacturing sites and corporate offices. Also responsible for developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
- Manage the Company's cybersecurity program as it relates to monthly campaigns, training rollouts, backup and disaster recovery programs, business continuity planning, penetration testing, and the security operations center (SOC).
- Manage Company IT policies such as corporate IT policies, group IT policies, bring your own device (BYOD) policies, Excel macro policies, and content filtering.
- Manage the process for monitoring and renewing Software Licenses for company IT applications.
- Collaborate with other departments to deploy and audit Salesforce CRM.
- Manage external IT application vendors supporting manufacturing sites.
- Responsible for data backup and retention of IT applications.
- Develop project plans and report on progress for assigned projects.
- Develop and maintain relevant Standard Operating Procedures (SOPs) and ensure compliance.
- Provide leadership, development, and oversight of assigned staff to develop a high performing team that consistently exceeds companywide objectives.
- Contribute to the development of IT strategies and plans through continuous improvement initiatives.
- Other duties as assigned.
Requirements:
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirement/Work Experience- Bachelor's degree in Information Technology or related field of study.
- 5 years of progressive IT experience in Networking, Cybersecurity, IT Policy Management, and Project Management is preferred.
- Minimum of 2 years leadership experience is preferred. In lieu of the preferred experience, a combination of education and experience will be considered.
- Manufacturing experience preferred.
Computer SkillsTo perform this job successfully, an individual should be proficient with Microsoft Office -- MS Word, Excel, PowerPoint.
Must possess expert knowledge in computer networking and IT hardware management including but not limited to routers, switches, access points, wired and wireless connections, LAN, WAN etc.
Core ValuesOur core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position.
- Accountability - We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility
- Innovation - We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork
- Integrity - We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence
- Adaptability - We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility
- Caring - We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy
- Passion - We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.
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Equal employment opportunity, including veterans and individuals with disabilities.
PI282285566
