Decatur Member Services Representative

Crunch Fitness - Florence / Decatur, Al • Decatur, AL, US • 1d ago

Reports to:

Management

Requirements:

Fluent in English
Proficient reading and writing skills
Computer skills
Proficency in math and money handling (ranging from mental math to basic calculator skills)
Consistency within schedule availability (with major changes being communicated with 2 wk notice)

Special Skills:

Strong customer service skills

Responsibilities:

Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
Schedule member services: tanning, CrunchOne Kick-offs, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Conduct club tours with prospective members and communicate membership benefits
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties

Basic Shift/Scheduling Info:

Seeking quality candidates for a variety of morning, day, and night positions
- Special emphasis is currently on early morning/late night and weekend shifts
Shifts typically range from 3-8 hours, with a weekly maximum of 35 hours
- Over-all scheduling will be determined by availability, experience, and demonstration of skills.
MEETINS: Occasional corporate, online training, or team meetings may be required to keep the team equipped for day-to-day tasks

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