Job Overview:
Infinity Replacement is our dedicated replacement window and door business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.
The Senior Manager, Retail Operations is a critical operational leader responsible for driving nationwide excellence in replacement window and door installation operations. This role ensures that field teams have the systems, processes, training, and infrastructure needed to deliver flawless installation execution and an exceptional customer experience across all markets. By overseeing centralized operations, onboarding, and operational enablement programs, this leader ensures scalability, consistency, and continuous improvement throughout our installation network. The Senior Manager works closely with Field Operations, Sales, Compliance, and Digital IT to refine the post‑sale customer journey—from contract to installation completion—while elevating operational capabilities across the organization.
Highlights of your role:
- Lead centralized and remote teams supporting window and door installation operations nationwide.
- Build and scale processes that improve installation efficiency, safety, compliance, and customer satisfaction.
- Identify operational gaps and drive continuous improvement across the installation workflow.
- Oversee installer and field operations onboarding, training programs, and ongoing skill development.
- Develop unified training strategies to support team readiness and system adoption.
- Serve as subject matter expert for installation‑related systems and field enablement tools.
- Partner with Digital IT on system enhancements and technology improvements.
- Maintain system documentation, training materials, and communication resources.
- Analyze installation and operational KPIs and translate data into actionable insights.
- Provide performance reporting and recommendations for field leaders and executives.
- Lead initiatives to improve productivity, reduce friction, and increase consistency across markets.
- Act as liaison between Field Installation, Sales, Compliance, Digital IT, vendors, and installers.
- Support roll-out and scaling of new systems, vendor programs, and compliance initiatives.
- $125,000 - $150,000 plus annual bonus opportunity, pay based on experience
You’re a good fit if you have (or if you can):
- 7+ years of operations leadership, preferably in home improvement, replacement window and door installation, or construction service environments.
- Proven success building or scaling multi‑site installation or field operations infrastructure.
- Strong analytical skills with experience leveraging installation and operational KPIs to guide decision‑making.
- Demonstrated ability to lead organizational change and improve complex field installation workflows in fast‑paced environments.
- Excellent communication, collaboration, and cross‑functional leadership skills.
- Ability to influence without authority across teams and markets.
- High proficiency with operational technologies (e.g., CRM, Salesforce, Ingage, Designer) and a strong aptitude for digital transformation.
- Ability to travel up to 50% with a valid driver’s license and acceptable driving record.
We invite you to see yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
- Giving at Marvin – participate in organized volunteer opportunities
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an equal opportunity employer:
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
Compensation: $125,000 - $150,000, pay based on experience
