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Quality Operations Process Engineer

BrightSpring Health Services • Louisville, KY • 1d ago

Quality Operations Process Engineer

ID 2025-178477

Line of Business PharMerica

Position Type Full-Time

Our Company

PharMerica

PharMerica Logo_1250x667

Overview

PharMerica is are seeking a seasoned Process Engineer with a strong background in pharmacy operations to drive continuous improvement and operational excellence across our pharmacy services.

The ideal candidate will have 3-5 years of hands-on experience in process engineering. Experience working in a Long-Term Care (LTC) pharmacy environment is a plus. This role requires a strategic thinker with a passion for optimizing workflows, leveraging automation, and integrating emerging technologies such as Generative AI (GenAI), Large Language Models (LLMs), and Agentic AI.

Remoteopportunity. Applicants can live anywhere within the Continental USA.

Travel: 25-50%

Schedule:Monday - Friday, 8:00am - 5:00pm

We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment

This position will be posted a minimum of 5 days

Responsibilities

Analyze existing pharmacy workflows and identify opportunities for standardization, process improvement, automation, and cost reduction

Develop and maintain process maps, SOPs, and documentation to support operational consistency and complianceLead Lean and Six Sigma initiatives to enhance efficiency, reduce waste, and improve service qualityCollaborate with cross-functional teams including IT, operations, and clinical staff to implement innovative solutionsEvaluate and integrate AI technologies (GenAI, LLMs, Agentic AI) to streamline decision-making, documentation, and customer service processesMonitor performance metrics and KPIs to assess the impact of process changes and drive data-informed decisionsSupport change management efforts and training programs to ensure successful adoption of new processes and technologies

Qualifications

Required Qualifications:
- Bachelor's degree in Engineering, Industrial Engineering, Pharmacy, or related field.
- 3-5 years of experience in process engineering, preferably in a pharmacy or healthcare setting.
- Proven expertise in Lean, Six Sigma, or other continuous improvement methodologies (Green Belt or higher preferred).
- Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis platforms (e.g., Excel, Power BI).
- Familiarity with automation technologies, GenAI, LLMs, and Agentic AI applications in operational settings.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication and stakeholder engagement abilities.
Preferred Qualifications:
- Experience in Long-Term Care (LTC) pharmacy operations.
- Exposure to regulatory compliance in pharmacy or healthcare environments.
- Experience with digital transformation initiatives or AI implementation in operational workflows.
Key Competencies
- Strategic Thinking
- Innovation & Technology Adoption
- Process Optimization
- Cross-functional Collaboration
- Data-Driven Decision Making
- Change Management
Travel Requirements:
- 25-50% travel

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.