JOB SUMMARY
The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.
SCHEDULE:
SCHEDULE 1: Mon-Fri 14:00-22:30
COMPENSATION:Regular- Full-time; $23.00-$24.10 per hour/non-exempt position.
ESSENTIAL FUNCTIONS/DUTIES
* Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
* Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
* Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
* Accurately complete all shift paperwork, including status and call time reports.
* Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
* Perform other duties as assigned.
QUALIFICATIONS
Experience:
* Minimum 1 year of experience within a Communications Center/leadership role.
* Phone correspondence and customer service experience.
Education:
* High School Diploma or equivalent (GED).
Skills:
* Strong personnel management and staff development skills.
* Effective oral and written communications skills.
* Effective interpersonal and problem-solving skills.
* Effective time-management and organizational skills.
EEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
R0050481
