Customer Service Specialist

DeZURIK, Inc. • Sartell, MN, United States • $24.74 - $30.93 / year • 3d ago

At DeZURIK, our team members are at the heart of delivering an exceptional customer experience. We're looking for a Customer Service Specialist who thrives in a fast-paced environment, enjoys problem-solving, and communicates with clarity and confidence.

In this role, you'll support internal and external customers by responding quickly to inquiries-primarily through email and NetSuite-and ensuring orders progress smoothly. You'll analyze material availability, provide accurate delivery information, resolve discrepancies, and keep key partners updated as timelines and priorities shift. Every day is different, and you'll work closely with a collaborative team that helps each other succeed.

Your first months will focus on building a strong foundation: completing Blue Belt training, learning DeZURIK's product lines, and becoming familiar with the product line you'll specialize in. By 90 days, you'll have strong relationships across the organization; within six months, you'll know where to find information and who to contact to keep customer needs moving forward.

Success in this role requires strong customer service skills, the ability to multitask through constant interruptions, and attention to detail. You must be comfortable with general computer use, accurate and quick with email communication, and able to respond efficiently in a high-volume environment.
DeZURIK offers a competitive hourly rate in the $24.74 to $30.93 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.

Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.

If you're energized by helping solve customer challenges, enjoy working closely with a supportive team, and want a role where your responsiveness truly makes a difference, we'd love to have you on our team.

DeZURIK, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Please note: Sponsorship is not available for this role.

#LI-JW1 circaclick.azurewebsites.net?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJldmVudFR5cGUiOiJ2aWV3IiwidGFyZ2V0IjoiQXBwY2FzdCIsImNvbXBhbnlJZEludCI6Ijc2Mjg0Iiwic291cmNlSWQiOiIxMTYwNiIsImpvYkVjaG9JZGVudGlmaWVyIjoiOTExNDk3NTQiLCJuYmYiOjE3NzEwODU1ODQsImV4cCI6MjE0NzI5OTIwMCwiaWF0IjoxNzcxMDg1NTg0fQ.qeHWCNJMSW7BkdjUflUvZs6Hdv_DPu-paGKPWAegXRI