Title-IT Support Lead - II
Location - Foster City, CA 94404
Duration: 6 months with possibility of extension
Key Responsibilities:
1. Testing Coordination & Execution
o Develop and maintain test plans, test cases, and scripts for eProcurement functionalities.
o Coordinate and execute functional, integration, and user acceptance testing (UAT).
o Validate catalog setup, pricing accuracy, and supplier onboarding workflows.
2. Defect Management
o Identify, document, and track defects using appropriate tools.
o Work with IT and vendors to resolve issues and retest fixes promptly.
3. Process Documentation & Reporting
o Maintain detailed documentation of testing processes and outcomes.
o Provide regular status updates and test results to stakeholders.
4. Collaboration & Communication
o Act as a liaison between Procurement, IT, and other relevant teams during testing phases.
o Communicate changes in templates, onboarding processes, and testing protocols.
5. Continuous Improvement
o Recommend enhancements to testing methodologies and catalog management processes.
o Ensure compliance with best practices and quality assurance standards.
Required Competencies & Skills:
* Technical Skills:
o Strong understanding of eProcurement platforms and catalog management.
* Including platforms like SAP S4, Ariba, OpenText VIM, etc.
o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
o Familiarity with testing tools and defect tracking systems.
* Analytical & Problem-Solving:
o Ability to identify issues, analyze root causes, and propose solutions.
o Detail-oriented with a focus on data accuracy and process integrity.
*
Project Management:
o Ability to manage multiple priorities and meet deadlines.
o Knowledge of project management principles and best practices.
* Communication & Collaboration:
o Strong interpersonal skills to work effectively with cross-functional teams.
o Clear and concise written and verbal communication.
Interpersonal Competencies:
* Communicate effectively and build relationships with representatives of inter-related organizations
* Excellent written and oral communication skills
* Acute attention to detail and an analytical acumen
* Strong interpersonal and customer service skills
Education:
B.S. / B.A. degree in Business (or other related degree programs)
