Coordinator, Community Resources - North Campus
FUNCTION: The function of the Coordinator, Community Resources is to provide non-clinical case management services to connect students with resources to address identified barriers and provide holistic supports. Additionally, the Coordinator, Community Resources provides referrals to the appropriate internal/external resources to assist students with addressing barriers to student success.
Essential Job Functions:
- Serve as a non-clinical case manager to students who are experiencing social support barriers and connect them to supportive campus and community resources.
- Assists students as they navigate various campus partners, off campus providers and monitor students for follow-up and interventions as necessary.
- Coordinate and manage the daily overall operations of the Raven's Wing to deliver consistent services and experiences to students to achieve the agreed key performance measures.
- Collaborate with community-based organizations to expand resources and support services for students.
- Actively assist students with applying for local, state, and federal benefits.
- Develop individualized support plans; maintain up-to-date records of student interactions and services provided; evaluate and monitor student progress; analyze student success metrics.
- Manage and maintain departmental budgets, monthly and annual reports, and student support resources.
- Facilitate training and/or informational sessions to students and the college community related to basic needs support services for students.
- Assist in the development and implementation of data collection to promote outreach, education, and student well being initiatives.
Additional Job Functions:
- Coordinate with the Student Support Services Leadership team to support students' needs and implement services.
- Implement and evaluate the programs and services on the campus that support both the accomplishment of the College's annual goals and objectives.
Knowledge, Skills and Abilities:
- Strong understanding of the holistic challenges faced by community college students.
- Proven ability to manage caseloads and provide direct support to individuals in need.
- Ability to maintain confidential data, records, and student information.
- Ability to facilitate timely, professional communication and problem-resolution strategies.
- Strong written and verbal communication skills with the ability to establish personal and professional credibility with both internal and external constituents.
- Must have excellent presentation skills.
- Must possess personal computer literacy.
- Maintain processes and systems that improve the quality of customer support services.
- Ability to coordinate, plan, and implement targeted events and activities.
- Must have the ability to prioritize and manage multiple tasks and projects simultaneously with attention to detail and within deadlines.
- Ability to safeguard sensitive or confidential information and ensure compliance with legal and ethical standards including FERPA.
- Familiarity with data management and reporting systems.
- Must be available for occasional nights and weekend activities.
Required Education:
- Bachelor's degree in social work, counseling or related field from a regionally accredited college/university required.
Required Experience:
- Minimum of three (3) years' experience working directly with student population in higher education to support student success.
Preferred Experience:
- Experience working within a community college or university system.
- Experience regarding issues related to student persistence and completion.
- Experience serving any of the following: individuals with disabilities, individuals from economically disadvantaged families including low-income youth and adults, individuals preparing for non-traditional fields, single parents, individuals who are out-of-workforce, English learners, individuals experiencing housing insecurity, youth who are in or have aged out of the foster care system, and youth with a parent who is a member of the armed forces.
NOTE: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.
Salary Grade: 113
Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule
Requisition Number: req6197
Posting Close Date: 2/20/2026 at 6 pm CST
