Desktop Support Specialist

Spectraforce Technologies • Knoxville, TN, United States • 2d ago

Role: Desktop Support Specialist
Location: Knoxville, TN
Duration: 12 months
Schedule: Full-Time Office/Project

Overview: Join a dedicated team providing 24x7 first line support for IT services to internal users. This role is essential in enhancing the performance of IT infrastructure, applications, network, and collaboration services globally while contributing to the rollout of new technologies and services.

Key Responsibilities:

Deploy and provide end user hardware and IT services to internal users in client offices
Diagnose and resolve local infrastructure, hardware, and software related issues
Follow standard operating procedures for IT request and incident services to the end-user
Improve incident resolution and customer service standards
Maintain and troubleshoot local IT infrastructure, network, and collaboration services
Provide 24x7 first line support for IT services to internal users
Troubleshoot end user performance issues for IT infrastructure, applications, network, and collaboration services globally
Provide feedback and assist in the development of procedures and work instructions
Participate in the rollout of new technologies, services, and security remediations

Required Qualifications:

Must be a U.S. citizen
Experience in IT support and help desk operations
Strong troubleshooting skills for hardware and software issues
Ability to follow standard operating procedures
Excellent communication and customer service skills

Preferred Qualifications:

Experience with IT Service Management processes
Familiarity with local infrastructure and deskside operations
Knowledge of mobility and wireless services

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