The Mortgage Appraisal Coordinator is responsible for ordering and processing all appraisal orders for the Mortgage Business Unit. The Appraisal Coordinator must process all orders timely, ensure acceptance of the orders and follow up to ensure that the order will be returned timely. Once completed, the Appraisal Coordinator must process the appraisal and deliver the appraisal timely to the borrowers to meet all regulatory requirements as well as minimize client impact due to the appraisal not being returned timely.
Key Accountabilities
Key Accountability 1: Ensure all appraisal requested are processed timely and accurately.
Monitor the appraisal request pipeline and order all appraisals within the expected SLA.
Process all requests to ensure that the appraiser selected meets all the requirements based on loan program, investor, or bank requirements.As needed, reassign appraisal orders or work with the appraisers to get the assignment accepted to minimize delays in the overall mortgage process.Follow up on orders to ensure that the appraiser has accepted the assignment to avoid any 'lost' appraisal orders.Key Accountability 2: Process all appraisal requests to ensure timely delivery to the applicants.
- Track all outstanding appraisal orders and follow up with appraisers as needed to minimize delays in appraisals being returned after the agreed upon due date.
- Once the appraisal is completed and returned by the appraiser, process the appraisal according to the loan program, investor, or bank requirements to ensure timely delivery to the applicant.
- Accurately process the applicant's payment for the appraisal.
Key Accountability 3: Monitor the mod-appraisals mailbox.
- Monitor the mod-appraisals mailbox for questions.
- Follow up as needed to assist Mortgage Loan Originators, Processors, Underwriters and Closers to ensure that all questions are answered regarding appraisal orders.
Key Competencies for Position
- Attention to Detail: Completes work thoroughly and accurately; pursues quality in accomplishing tasks.
- Communication: Effectively shares information and ideas with individuals and groups.
- Collaboration: Actively seeks, develops and maintains trusted relationships with others to achieve business goals and objectives.
- Planning and Organizing: Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
- Technical Knowledge: Possesses the required technical knowledge to perform the role effectively; continuous learning to adopt new trends or expertise.
Qualifications and Education Requirements
- High school diploma or GED required.
- Good organizational skills and attention to detail
- Ability to manage multiple functions and priorities at one time while maintaining a high level of attention to detail and a high level of accuracy.
- Experience in utilizing personal computers and general office equipment.
- Customer service orientation and aptitude.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
