Position Summary:
The Administrative Supervisor performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions, which involve staffing and allocation of resources within established policies and procedure. The individual in this role is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Operations Supervisor or Operations Manager.
Essential Duties and Responsibilities:
* Spend time on calls in the field with personnel and serve as a leader and role-model to when responding to emergency calls.
* Reconcile PCR's and other field paperwork daily and completely.
* Act as a liaison with patients, public safety agencies, training institutions, hospital personnel and the public.
* Provide staff counseling and guidance and information regarding AMR operations.
* Perform other related duties as required.
* Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
* Take organizational action, when necessary, with limited authority after consultation with the Operations Supervisor.
* Work with other members of the Management and Supervisory team to minimize problems, correct staffing, and scheduling issues, and continuously improve service.
* Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
* Assist the Operations Supervisor with various tasks as needed.
* Perform other duties as assigned.
Minimum Qualifications:
* High School Diploma or equivalent (GED)
* Minimum 1 year of EMS field experience (3 years preferred).
* Prior FTO or other leadership/supervisory experience preferred.
* Current Paramedic or EMT certification/all other required certifications
* Driving policy in compliance with AMR policy regarding insurability
* Comprehensive working knowledge of company polices/procedures and local contracts/protocols.
* No corrective actions within one (1) year
* Effective communication, leadership, and organizational skills.
* Ability to employ discretion and confidentiality.
Preferred Qualifications:
* Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study
* Ownership - We are accountable for what we do and take pride in how we do it.
* Citizenship - We are dedicated to being good stewards in the communities we serve.
Knowledge and Skills: Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability. Microsoft office experience. Thorough knowledge of system status management. Effective oral, written, and interpersonal communication.
