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Technical Training & Product Support Operations Manager

Komatsu • Salt Lake City • 12h ago

Job Description

Posting Start Date: 1/6/26

Job Location (Short): Salt Lake City, Utah, USA, 84104

Requisition ID: 33802

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

We're seeking an experienced Technical Training & Product Support Operations Manager! In this Salt Lake City-based role, you'll lead our internal training and support initiatives for heavy equipment service teams for the Komatsu West dealer region, as well as warranty and internal product support.

This role ensures our service teams are equipped with the skills, tools, and support systems needed to deliver consistent, high-quality service. You'll lead a high-performing team that includes trainers, warranty administrators, and product support reps that worktogether to support operational excellence and drive continuous improvement.

Key Job Responsibilities

Training & Development

Lead a team of technical trainers and communicators supporting the entire Komatsu West region
Provide hands-on technical assistance and guidance across departments
Develop and implement training plans tailored to the skill gaps and operational needs of regional service departments
Evaluate the health and capabilities of service teams to reduce rework and improve service outcomes
Develop and oversee the progression plan for service technicians, ensuring alignment with Komatsu standards and career development goals

Product Support Operations

Manage internal product support systems and ensure consistent quoting and support processes across teams
Support internal customers (PSSRs and service departments) with tools, programs, and campaign execution
Ensure alignment with Komatsu requirements for factory campaigns, fixes, and technical updates
Oversee billing, contracts, and expiration of Komatsu Care Programs
Responsible for administration of MyKomatsu & Komtraxcontracts for Komatsu West

Warranty Administration

Oversee warranty operations across multiple locations and ensure compliance with internal standards
Standardize warranty processes across all service teams to ensure compliance and efficiency
Monitor KPIs daily to ensure warranty operations meet internal and Komatsu standards
Ensure accurate and proper documentation supporting warranty claims

Leadership & Collaboration

Foster a culture of accountability, teamwork, and proactive support
Collaborate with cross-functional teams and Komatsu contacts to ensure regional alignment
Lead with empathy and clarity, helping your team succeed through shared goals and mutual support

Qualifications/Requirements

* 3+ years of technical experience in heavy equipment
* Experience in training program development and delivery
* Excellent communication and organizational skills
* Ability to lead and influence across teams

Additional Information

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k, pension and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.