Position:Mid/Senior Customer Support Associate
Job Description:At Arrow, we're currently looking for a
Mid/Senior Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.
What You'll Be Doing: - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process.
- Responsibility for complex and high tier customer backlog.
- Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands.
- Pull reports from our Business Intelligence - BI system.
- Internal Requisitions - IR - ISO.
- Allocations / Constraints Materials.
- Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
- Work with COP inventory, (Customer Owned Parts)
- Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
- Work with FA (First Articles) engineers to set up orders in the system.
Job Complexity - Has developed knowledge and skills through formal training or considerable work experience.
- Works within established procedures with a moderate degree of supervision.
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
What You'll Need - 4-year degree and 3-4 years of experience or High school graduate with equivalent related experience.
- Ability to communicate fluently in English (German, French, Spanish or any other language is a plus)
- Industry experience is preferred in a similar field.
- Must be familiarized with BOMs.
- Must be familiarized with ERP systems - Oracle is a plus.
- Must be familiarized with Business Intelligent - BI systems.
- Must be familiarized with the Quoting process.
- Must be familiarized with Expedites.
- Intermediate to advanced knowledge of Microsoft Excel is a must.
- Experience supporting sales efforts.
- Communication skills teamwork-oriented.
What's In It for you? - This is a full-time position.
- Working in a multicultural environment.
- Other benefits - Private medical care program, Multisport card
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Location:PL-Gdansk, Poland (Aleja Grunwaldzka)
Time Type:Full time
Job Category:Business Support
