Customer Service Agent — Independent Contractor (Remote)
Location: Remote (US-Based)
Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.
As an Independent Contractor, you will
- Be your own boss.
- Choose when and to whom you provide services.
- Set your own schedule by self-scheduling in 30-minute blocks.
- Provide a distraction-free home office environment.
- Provide and maintain your own equipment.
- Handle inbound and/or outbound customer service calls.
- Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
- Minimum 1 year of phone-based customer service experience.
- Strong verbal and written communication skills.
- Ability to navigate multiple systems and accurately document call notes.
- Comfortable working independently under contract.
- Patience, professionalism, and strong problem-solving skills.
Compensation
- Submit invoices and receive payment for services performed pursuant to contract.
- Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
- Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
- Complete an online application.
- Pass a background check (non-refundable processing fee applies).
- Sign an Independent Contractor Agreement.
- Complete a W-9 form and set up direct deposit.
- Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
- Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
- Wired high-speed internet connection required.
- USB headset required.
- Android or Apple smartphone required for authentication purposes.
- Some clients may require additional security measures or equipment.
- Review detailed technology requirements
Hours
- Flexible scheduling; client hours of operation vary.
- Availability expectations differ by client program.
Eligible States
Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.
