Quality Assurance Coordinator

Volunteers of America Greater New York • New York • 13h ago

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position...

Position: Quality Assurance Coordinator (Hybrid)

The Quality Assurance Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.

Community Support Systems provides the support, training, and education clients need to maintain psychiatric and medical stability and ultimately obtain permanent housing. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location: 65 Charles Gay Loop * Wards Island, NY 10035

Minimum Qualifications:

Bachelors degree in a related field, at least two years of experience in data quality and data systems.
Demonstrated ability in the areas of written and verbal communication.
Other necessary skills include training, audit and evaluation data collection and incident management skills.

Quality Assurance Coordinator Principal Responsibilities:

Responsible for overseeing and maintaining the quality assurance help desk.
Reviewing and responding to agency-wide incident reports.
Training necessary agency workforce on incident identification, writing and reporting.
Retrieving and reviewing client/consumer grievances, agency-wide.
Participate and assist in the development of ongoing staff training for the electronic health record.
Support the AVP of Quality Assurance & Research and the Director of Data Quality & Systems in daily operations.

Employees receive an exceptional benefits package including

Medical
Dental
Vision
Prescription coverage
Life insurance,
Retirement plan
Educational Reimbursement Program (includes tuition and license/certification)
Paid Time Off which is accrued monthly and roles over from year to year. In addition;
- Paid Birthday Holiday