Hybrid Telework Opportunity
This position may be extended or become permanent.
Under direction, incumbents typically perform a variety of recurring, well-defined tasks requiring occasional, innovative problem solving within guidelines and a scope that may encompass one or more units, functions or processes in the Client Services domain.
Typical tasks performed within each domain may include:
Client Services:
• Provide real-time technical support for meetings and events.
• Configure, test, troubleshoot, maintain conference audio/visual equipment.
• Support and administer video conferencing platforms.
• Develop and maintain conference room support documentation.
• Provide training and user guidance to staff.
• Install or repair PC hardware, or peripheral equipment.
• Conduct end user training related to client technologies.
• Configure, deploy, and maintain end-user devices.
• Install, configure, maintain, and troubleshoot desktop and mobile applications.
• Perform problem and incident management related to client technologies.
• Track asset lifecylces and maintain accurate IT asset information
• Conduct research and analysis of new client technologies.
• Install, configure, and/or maintain systems.
The incumbent provides technical support, maintenance, and operational oversight of conference room technologies. The incumbent leads and participates in Tier 1 and Tier 2 support as part of the IT Service Desk for the Department of Health Care Access and Information (HCAI) Information Technology needs. The incumbent leads and participates in Tier 1 and Tier 2 triage, resolution, and escalation of support tickets. Incumbent performs a variety of tasks in research, configuration, installation and testing new or upgraded computer hardware and software, including desktops, laptops, printers, external storage systems, scanners, smartphones, and other devices. Incumbent troubleshoots technical issues with software and hardware in support of Tier 1 and Tier 2 duties. The incumbent acts as a mentor for Tier 1 Service Desk personnel.
Take a 2-minute survey to tell us why you applied for HCAI! - https://forms.office.com/g/B6eXh2NKpZ
You will find additional information about the job in the Duty Statement .
Working Conditions HCAI offers a hybrid telework schedule with a combination of remote and in-office work schedules for CA residents only. The telework policy is subject to change, and additional in-office days may be required and/or minimal notification may be given to report to the worksite if an urgent need arises.
Telework schedules: The expectation is that all staff will work in office 4 days a week July 1, 2026.
HCAI does not provide visa sponsorship and is not an E-Verify employer.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents - Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-507875
Position #(s):
441-175-1402-XXX
Working Title:
Conference Room Support Specialist
Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time
Department Information California's Department of Health Care Access and Information ensures healthcare access is provided to Californians where it is needed most. With offices in Sacramento and Los Angeles, we strengthen the state's healthcare system through facility construction, expanding the health workforce, and providing health information. Our diverse team upholds the values of professionalism, innovation, equity, and service. We can provide you with the tools to start, build, or transition your career while making an impact for all Californians.
At HCAI's Office of Information Services, we shape conversations and generate impactful insights about California's healthcare landscape from data submitted to us by hospitals, health plans, prescription drug manufacturers, and California's health care workforce. These conversations and insights inform policymakers, researchers, community leaders, and the broader health care industry regarding topics such as health care cost transparency, the total cost of care, and health outcomes. Our mission is to expand equitable access to quality, affordable health care for all Californians. Join a dynamic team of technology enthusiasts implementing and maintaining innovative solutions to meet the Department's needs.
HCAI demonstrates a commitment to building an inclusive work environment that promotes diversity, where employees are appreciated, and comfortable as their authentic selves. We value our employees' skills, experience, and unique perspectives because they enrich our workforce and make us stronger. We embrace and support a culture providing equitable opportunities which empowers health care access and information serving diverse CA populations.
To learn more about HCAI, visit: http://HCAI.ca.gov/
Special Requirements Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include a copy of your unofficial transcripts and/or license for verification. Official sealed transcripts will be required upon appointment. If it is determined an application does not meet the Minimum Qualifications, the applicant will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Applicants who have been withheld may file an appeal with the State Personnel Board.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/23/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Access and Information
Human Resources Office
Attn: Human Resources - Classification and Pay Unit
2020 West El Camino Avenue, Suite 1016
Sacramento , CA 95833
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Access and Information
Human Resources Office
Human Resources - Classification and Pay Unit
2020 West El Camino Avenue, Suite 1016
Sacramento , CA 95833
Drop off at 8th Floor Receptionist, Attention Human Resources
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is required. (The SOQ is a separate document with your Name and Job Control number noted on the top, typed in Arial 12 pt font, no more than two pages. Before each response, restate the question in bold text.) Resumes and cover letters do not take the place of the SOQ. Applications without a clearly titled SOQ or failure to follow instructions above will not be considered for the position.
- Please describe how your knowledge, skills, experience, and education relate to the qualifications listed on the job description.
- Describe a time when a conference room or meeting technology failed just before or during a live meeting. How were you able to resolve it? Include the outcome and use specific example(s) from your experience.
- This position supports staff and executives in high visibility environments. Describe a situation where you assisted non-technical users with a technical issue. How were you able to communicate the solution? Use specific example(s) from your experience.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- 5 years of experience with customer service
- 5 years of experience with video conference room support
- 3-5 years of experience with remote support
- 3-5 years of experience with computer deployment
- 2 years of experience with asset management
- 2 years of experience with Servicenow or similar ticketing solution
- 2 years of experience with mobile device support
Benefits In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to healthcare.
To learn more about benefits for State employees, visit the Salary and Benefits page on the CalHR website.
HCAI is housed in a state-of-the-art building outside of downtown off Interstate-5. Enjoy a great work environment with many amenities, including FREE PARKING and fully equipped pay-per-charge electric vehicle charging stations. HCAI is close to many dining and shopping choices.
University of California (UC) and California State University (CSU) employees may qualify to transfer their current and previous employment credit to State of California employment through CalPERS. Human Resources can help with this process upon employment or you can reach out to CalPERS for inquiries at (888) 225-7377.
Contact Information The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
HCAI Recruitment
(916) 326-3260
HRRecruitment@hcai.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 326-3261
eeo@hcai.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Requirements You must include: 1) the classification title you are applying for, 2) "JC-#507875", and 3) your source of eligibility (i.e. List Eligibility, Lateral Transfer, Reinstatement, SROA/Surplus) in the "Examination(s) or Job Title(s) for which you are applying" section of your application. Applications received without this information may be disqualified.
If you are meeting Minimum Qualifications with education, you MUST include a copy of your unofficial transcripts and/or license for verification. Example: if you are applying for a Analyst I position based on your Bachelor's degree, you must attach a copy of your unofficial transcripts showing the conferred date of the degree you obtained. Official sealed transcripts will be required upon appointment. Applicants who fail to provide this information shall be disqualified.
Applications received via email or fax will not be accepted.
Examination Information Candidates that are new to state service must take the online examination to establish eligibility. The examination can be found at the following link CalCareers.
There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website .
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
