Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
The Billing Operations Program Analyst supports theaccurate,timely, and compliant execution ofBrightspeed'sbilling operations and customer invoicing. This role serves as an operational bridge between Billing Operations, IT, Finance, and external vendors, ensuring billing changes, communications, and incidents are managed with strong governance and minimal impacttorevenue and customer experience. The role is especially critical duringBrightspeed'stransition from legacy billing platforms to SAP BRIM.
Key Responsibilities
Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes.
Coordinate intake, testing, approvals, and deployment of billing communication updates with internal stakeholders and external vendors.
Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence.
Support monthly billing cycles across multiple customer segments using SAP BRIM, including validation of rating, charging, invoicing, and revenue data.
Investigate and resolve discrepancies related tousagefeeds, orders, pricing, and customer hierarchies.
Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements.
Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles.
Develop andmaintaindashboards and KPI reporting related to billing readiness, accuracy, volumes, and exceptions.
Qualifications
Education & Experience
Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or a related field preferred.
4+years of experience in billing operations, revenue operations, financial systems support, ora related function.
Exposure to usage-based billing, customer invoicing, and telecom regulatory charges (e.g., E911, USF, SLED) is a plus.
Skills & Competencies
Preferred Qualifications
Physical Demands & Work Conditions
#LI-RW1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belongingare at the center of our grounding belief inBeing Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
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